Christine Troyano
GBTheir step by step process is pretty… Their step by step process is pretty straightforward & simple. In hindsight, I shouldn’t have I accepted their lowball offer as their offer came with no invoice that broke down how they came to this number. They offered an additional 10% to the offer, but without an invoice breaking it all down, I have no idea if the 10% was truly given. Further research suggests I could have probably gotten more for the scrap gold. Won’t be using their service again.
martha bobcean
GBSTAY CLEAR!@ Stay clear!! I went to a local jeweler prior to sending my ring in to this company and was offered almost $2K. I was hoping for more, so I thought I would give this company a try. What a mistake!! They offered me under $200 dollars for the same piece. I rejected the offer NUMEROUS times and requested they return the ring ASAP. Instead, they continued emailing me to "negotiate" a higher offer. They only returned it after threatening them with legal action if the ring was not returned by a certain date. Don't waste your time!
Bob Upton
GBVery disappointed in my experience Very disappointed in my experience. Granted, communication was excellent. However, the estimate they gave me for my ring was quite laughable! I of course turned it down, and had ring sent back to me. Today, I took it to a pawnshop for a second opinion. It was twice what Diamonds USA offered ! Emboldened, I thanked them and then traveled to a local reseller called JewelRecycle. Within 10 minutes-I was offered THREE times the amount from Diamonds USA! And they gave me option of cash or paper check ! Needless to say I walked out cash in hand. Not really sure how they determine worth of an item-but I highly recommend getting an opinion from your local reseller first ! Can not in good conscience recommend.
Danielle Dalesandro
GBThe experience was fast and efficient The experience was fast and efficient! They sent the package I got it out in the mail, was updated when scanned, received and with an offer with 24hours! Even had payment sent the same day! 🙌🏼fantastic customer service with texting updates which made dealing with the offer that much easier with my busy schedule! Thanks!
Till
GBSent my ring with a Total weight of 1/2… Sent my ring with a Total weight of 1/2 carat with gold band. They didn't offer even $100 for it. Of course I didn't accept. From the other reviews they are worse than a pawn shop with their offers. Now I'm worried about getting my ring back in the condition I sent it.