Staff were patient Staff were patient, comprehensive, and made the process simple for me. It comes highly recommended.

Well after a very stressful time ... Well after a very stressful time .... my husband and I spoke to two wonderful ladies, Janet Crabtree followed by Lucy Knight, what a wonderful experience, these two ladies are a credit to you Nationwide, I’ve never had such a professional, kind and understanding with any other Company, from practically crying down the phone this morning to Janet, then having talked to Lucy this evening all our problems were sorted out, we’ve been with Nationwide for many years and have never had a bad experience, but due to an error (totally our fault) we had our mortgage in principle but sadly forgot to make an appointment to get it confirmed, there’s three parties involved in our sale and purchase, we were the ones that were chasing everyone to suddenly realise we didn’t have our mortgage in place 😞 so it was us that we’re letting the side down, you not only saved our faces but got our mortgage approved so rapid, we’re so very grateful to these lovely ladies, thank you with all our hearts, we will always be with Nationwide and definitely will be singing your name from the rooftops! Dawn & Simon Winchester 😊

We recently decided to release some… We recently decided to release some equity from our home ,to buy something I've wanted for many years . We contacted nationwide over 55s mortgage advisor Donna Dickie.she is amazing,customer training schools from round the UK should be queuing up to head hunt her .Her knowledge and expertise is great. My husband and I are both pensioners not well up on tech .Donna has been with us each step of the way .Even answering emails out of hours .thankyou Donna you have been a star.

They don't make 'em like Ron Greene anymore! Ron Greene called me one day about two months ago. He said he thought we could make this mortgage work. For some reason, I did not hang up on this man. I am so thankful that I did not. Ron walked me through every document request, every new form, every new twist on getting to closing. I am not an easy man to work with. I raised my voice on the phone more than once but Ron hung in and calmly explained every number, every concern, every potential difficulty. And we made it. Ron Greene is a damn good man, who knows how to do his job and make it possible for all parties to come together at the end and all necessary papers are now signed. The refi is funded and a new phase of my life, my family's life begins. Ron Greene and I promise to share a beer someday in the city. They don't make 'em like Ron anymore. Five stars. John Hertzler

Very poor experience - 9 weeks and still no outcome Very poor experience . It’s been 9 ( nine) weeks and we still haven’t got an outcome . It started with redundant and repetitive questions from the underwriters that needed 5 working days to each time to review the answer . It continued with an inexperienced surveyor that asked for structural engineer report that I had to pay . Only trivial cracks .( for comparison another lender that I got the mortgage from did a desktop valuation ). The report took 10 days to be reviewed . When we thought everything is ready they asked for proof of visa that we had sent 9 weeks before . We decided to go to another lender and got the mortgage offer within 2 weeks . Very disappointed with Nationwide - inefficient and time consuming communication systems and procedures . Avoid .