Poor service so far Terrible, been waiting weeks and weeks for an update on my mortgage application/ valuation only to keep being told each week 'it will be looked at this week'. I understand delays with COVID and high numbers of enquiries but very bad service and getting no where

Well after a very stressful time ... Well after a very stressful time .... my husband and I spoke to two wonderful ladies, Janet Crabtree followed by Lucy Knight, what a wonderful experience, these two ladies are a credit to you Nationwide, I’ve never had such a professional, kind and understanding with any other Company, from practically crying down the phone this morning to Janet, then having talked to Lucy this evening all our problems were sorted out, we’ve been with Nationwide for many years and have never had a bad experience, but due to an error (totally our fault) we had our mortgage in principle but sadly forgot to make an appointment to get it confirmed, there’s three parties involved in our sale and purchase, we were the ones that were chasing everyone to suddenly realise we didn’t have our mortgage in place 😞 so it was us that we’re letting the side down, you not only saved our faces but got our mortgage approved so rapid, we’re so very grateful to these lovely ladies, thank you with all our hearts, we will always be with Nationwide and definitely will be singing your name from the rooftops! Dawn & Simon Winchester 😊

Genuinely impressive Genuinely impressive. Really helpful and friendly staff, quick service, good communications. Really happy to be a customer.

Very poor experience - 9 weeks and still no outcome Very poor experience . It’s been 9 ( nine) weeks and we still haven’t got an outcome . It started with redundant and repetitive questions from the underwriters that needed 5 working days to each time to review the answer . It continued with an inexperienced surveyor that asked for structural engineer report that I had to pay . Only trivial cracks .( for comparison another lender that I got the mortgage from did a desktop valuation ). The report took 10 days to be reviewed . When we thought everything is ready they asked for proof of visa that we had sent 9 weeks before . We decided to go to another lender and got the mortgage offer within 2 weeks . Very disappointed with Nationwide - inefficient and time consuming communication systems and procedures . Avoid .

I had very bad experience… I had very bad experience unprofessional firm out of Orlando area I didn't recommend for any one after been approved for the loan and did my search they lower the loan amount because of their less experience out side of other area really don't recommend at all