Zillow hires great people I worked with Troy Rudman and couldn’t have had a better experience. He made sure I understood what things meant and what was expected of me. The whole Zillow team I interacted with was great. I would absolutely work with Zillow and Troy again on our next loan.

Deceptive Lending Practices Zillow Home Loans engaged in deceptive lending practices during a recent purchase of a home. Despite knowing in advance that the home was a duplex, converted from a single family home, with a garage apartment, Zillow undercut other lender offers, both in terms of down payment (they offered 20% to another lender's 25%) and in terms of rate (they offered 5.0%, with the ability to buy down to 4.875% for a fee of $650). Once the rate was locked with Zillow and after the inspection report, Zillow reneged on both terms of the locked rate, changing the down payment to 25% (based on the number of units, which they knew ahead of time AND sought to obscure from their own underwriter) and changed the rate to 5.25%. After formally complaining, I was able to get the rate back down to 5.0%, but the cost to buy the rate back to 4.875% went from $650 to $2600. Zillow had visibility of both the property and of their own terms. They chose to deceive me into agreeing to a false rate and false terms, knowing they would later renege (once I was trapped in the situation after paying thousands of dollars in earnest money, as well as the appraisal and survey).

Really disappointed that a company… Really disappointed that a company would have not honored the DNC request after I asked 4 times over a one-week period. I have e had 4 robocalls from Zillow Home Loans and I'm on the DNC since 2008 so I'll be waiting a reply before considering legal action for illegal telemarketing.

Steer clear of Zillow! Check your escrow carefully!! The process to get the loan (and my business) was quick and easy. Little did I know, they must have done it too fast and screwed up my escrow. They did not put enough money towards it and did not include my flood insurance even though it’s paid through the mortgage. After a year of having the loan, the escrow analysis shows I have such a great shortage that I have to know pay over $1200 a month more for 12 months!! This is fraudulent! I will never do business with Zillow again and recommend you steer clear.

Excellent experience Working with Mark Nouraei was a very good experience. He handled the process, from beginning to end, expeditiously and with full transparency. His knowledge and confidence made me feel comfortable that I was making the right decision. He is an asset to the company. Thanks a bunch Mark.