Positive inquiry I’ve had the pleasure of speaking with Christina Martinez since October, 2021. She has been very influential with all my conversations with her. She’s always very polite, helpful and presents a sincere attitude. She’s a very good asset to Zillow as she’s been very helpful as to my pursuit of home buying.

FIRST TIME USING ZILLOW This was an wonderful experience never used zillow before will definitely have all my familly and friends use them.Phuoc Nguyen was great.Answered all my questions,always called me back right away,I closed in 30 days. Great job. will use for any other purchases.

Highly Recommend Zillow Home Loans Zillow attracted my attention when shopping for a home refinance due to their low rates and lowest closing costs I could find. I contacted Wallace Carter who became my loan officer. He walked me through the entire process and made it easy. He was responsive to my emails and answered all my questions to my satisfaction. We closed the refinance in less than three weeks. I would recommend Zillow Loans and Wallace Carter for any mortgage needs and will be using them again in the future.

Another slam dunk! This is my second refinance with Anthony Mickelsen and Zillow Home Loans. Both times have been a complete breeze. Dealing with financial institutions usually feels like getting my teeth pulled out, but Zillow really makes it easy. Very pleasant and stress-free experience.

Deceptive Lending Practices Zillow Home Loans engaged in deceptive lending practices during a recent purchase of a home. Despite knowing in advance that the home was a duplex, converted from a single family home, with a garage apartment, Zillow undercut other lender offers, both in terms of down payment (they offered 20% to another lender's 25%) and in terms of rate (they offered 5.0%, with the ability to buy down to 4.875% for a fee of $650). Once the rate was locked with Zillow and after the inspection report, Zillow reneged on both terms of the locked rate, changing the down payment to 25% (based on the number of units, which they knew ahead of time AND sought to obscure from their own underwriter) and changed the rate to 5.25%. After formally complaining, I was able to get the rate back down to 5.0%, but the cost to buy the rate back to 4.875% went from $650 to $2600. Zillow had visibility of both the property and of their own terms. They chose to deceive me into agreeing to a false rate and false terms, knowing they would later renege (once I was trapped in the situation after paying thousands of dollars in earnest money, as well as the appraisal and survey).