You guys are absolutely trying to screw… You guys are absolutely trying to screw me over. I applied for a loan July 13th with you guys. Got the pre-approval, went home shopping, found a place, paid earnest money, paid for appraisal and inspections, a tenant was forced to move out because of the purchase. Received closing disclosures and everything moving smoothly. Until 9 days before closing date, i wanted to close 1 week early. I called my agent to let him know the only thing my sellers agent needed is a “clear to close”. The next evening I received a notice “revisions to closing disclosures”. My loan type had been switched, my rates went up and my $4500 down payment turned into just under $12000. ALL ONE WEEK BEFORE CLOSING! They have known I don’t have $12,000 for a down payment for the last 3 months. I have signed hundreds of documents and wasted 3 months of my life all because of this incompetent loan company.

Deceptive Lending Practices Zillow Home Loans engaged in deceptive lending practices during a recent purchase of a home. Despite knowing in advance that the home was a duplex, converted from a single family home, with a garage apartment, Zillow undercut other lender offers, both in terms of down payment (they offered 20% to another lender's 25%) and in terms of rate (they offered 5.0%, with the ability to buy down to 4.875% for a fee of $650). Once the rate was locked with Zillow and after the inspection report, Zillow reneged on both terms of the locked rate, changing the down payment to 25% (based on the number of units, which they knew ahead of time AND sought to obscure from their own underwriter) and changed the rate to 5.25%. After formally complaining, I was able to get the rate back down to 5.0%, but the cost to buy the rate back to 4.875% went from $650 to $2600. Zillow had visibility of both the property and of their own terms. They chose to deceive me into agreeing to a false rate and false terms, knowing they would later renege (once I was trapped in the situation after paying thousands of dollars in earnest money, as well as the appraisal and survey).

This has been the most horrific, unethical, SHAMELESS… This has been the most horrific experience with a financial institution ever. A refinance has literally taken over 7 months and they are still gaslighting and breaking every fair lending practice. In the beginning of December 2020 I interviewed and was promised a thirty-day closing, despite the IRS being closed and adversities with forbearance. The first loan officer, Marcus Anderson messed my loan up so bad, the paperwork was never submitted! Thirty-days led to virtually ninety-days! The day before closing I was informed, by a completely different department, that Marcus Anderson had never even performed the "Intent to Proceed Form"! This is basically the initial engagement! The most remedial portion of my loan was not completed by my "licensed loan officer". He literally did not submit the paperwork to even start my loan. So, three months into the process, Zillow Home Loans, LLC. attempted to cancel my lock, raise my rates and charge me to start all over again! When I contacted the DFPI they suddenly were willing to allege they would "honor the rates and original terms". My loan was transferred to a "more seasoned agent", Ben White, who predicted we would close by April 9, 2021; NOT EVEN CLOSE! So, another three months of jumping through hoops, following instructions to the "T', calling my lending institutions daily and Zillow reverts back to gaslighting. I am told in May, after literally, dozens of confirmations we were closing after additional payments are made to two different lenders! AFTER forbearance payments are made, Zillow Home Loans, LLC REFUSES TO CLOSE my loan because of misinformation regarding forbearance payments. Written emails and recorded phone calls from their "licensed loan officer" proves I followed his instructions to the 'T' and still no close! So ZILLOW HOME LOANS, LLC's next move....just stop responding to my calls! Literally a month later and zero communication. A new complaint filed with the CFPB and another complaint with the DFPI, in an effort to have my original lock and promised concessions honored and my loan processed. Rates have gone up almost 1.5 points, I removed my forbearance and paid my loan to almost $20k! This company is as bigoted and backward as they come. Be prepared for unethical, inept and demeaning interactions. Document ever conversation in writing, you will need every shred of evidence to hold this entity to their word; It's June 6, 2021

Couldn't have asked for a better lender! Brianna Holloway was extremely responsive throughout the entire process. She answered all of my questions and gave me more concise information than I could have ever found out on my own. There is a lot that goes into buying a home, Brianna and Ashley Cochran made it very clear on the action items needed to close within 21 days. Yes, 21 days! This duo worked so hard to make our quick closing possible!

It's ridiculous that Zillow is now… It's ridiculous that Zillow is now accepting 1% down payments. It's a really bad idea because the less the down payment, the greater your monthly mortgage payment will be when the interest rate rises. How do new homeowners pay their monthly dues? I'm delighted to be a member of Avi VaTrace since I receive excellent financial advice from them.