No one will answer phone or return… No one will answer phone or return emails. There was a problem with my account from the start. Have been reaching out for over a week with no assistance.. Tried cancelling service still no response

NOPE Honestly way too upset to write the type of review to go deep in detail. To start off I had rude customer service from one associate and manager. My account was closed (which was amazing, I was tired of using it) and my answer was not answered on what happened to the money I paid to pay my rent. Instead said they took it all out for me paying back the loan which was explained to me, that I was already paying biweekly. They took out the wrong amount!!! Very terrible to use, I received poor customer service, I have to pay my rent AGAIN AFTER I JUST PAID and I wish I could have at least paid biweekly. Why would it take it out all at once without notification of payment? If anyone needs a loan or better way to pay bills, I suggest asking your leasing office for another program that DOES NOT have sketchy terms of conditions.

Great company ! I’m happy with the service . It really helps to be able to break up my rent through out the month . The customer service is very helpful and polite .I’m seeing some negative reviews which I don’t understand , seems like these folks need to read their contract . Very professional .

Fantastic program Fantastic program! it helped my delinquent residents catch up on their rent and stay current. Also, Arthur is amazing! I have been working with him directly for over a year now. He is always available when I need assistance or have any questions. He always goes above and beyond to ensure that I am taken care of with anything I may need.

If I could give a negative star I… If I could give a negative star I would. Horrible service, absolutely no help from anyone, only bots answer chats and emails. Open enrollment last about 12 hours, if you miss it, you are out of luck. I received the email to enroll around 10 am, by 1pm I had responded to their email with the wrong information on it (which had not been provided by me). I tried to correct it for them, by the time they responded the next day enrollment was closed and i was left out to dry. Once and only 1 time did they invite me to the enrollment. They can careless if they help you, they just want to charge you $20 for services and be left alone.