No one will answer phone or return… No one will answer phone or return emails. There was a problem with my account from the start. Have been reaching out for over a week with no assistance.. Tried cancelling service still no response

Awesome financial amenity for residents! We had a great launch with Till! We initially tested the business out with 3 communities and saw 100% of our residents who remained active on the Credit Builder! After roll out to our full portfolio, only a small percentage opted out of Credit Builder and have already expressed interest in their Piggy Bank platform. Overall, it's been a great free amenity we have been able to provide to our residents.

If I could give a negative star I… If I could give a negative star I would. Horrible service, absolutely no help from anyone, only bots answer chats and emails. Open enrollment last about 12 hours, if you miss it, you are out of luck. I received the email to enroll around 10 am, by 1pm I had responded to their email with the wrong information on it (which had not been provided by me). I tried to correct it for them, by the time they responded the next day enrollment was closed and i was left out to dry. Once and only 1 time did they invite me to the enrollment. They can careless if they help you, they just want to charge you $20 for services and be left alone.

They will drop you if you complain. The app and card worked well for many months. But recently I was seeing glitches and having to write support. The frustrating issue I have with Till is the fund transferring. I understand the 3-5 days processing due to Plaid, but there's other cards out there that have work arounds for instant transfer into parent wallet (via debit card). The latest issue I had was when I initiated a transfer, which failed. But then 2 days later it comes out of my account. When I write to question what is happening they never admit their issues, just say 'wait 3-5 days'. (Support is generally very quick to respond, but feel like canned responses) I would have been happier if they would have just admitted it was a glitch in their system and let me know that the transfer was still proceeding. Transfer finally completed 7 days after initial request. Then I get an email from Till saying they are dropping me as a customer stating 'based on your account activity'. Meaning - if you complain too much, they will drop you.

Absolute garbage company Absolute garbage company. My kids both had a card for about a week. We put $ in and were lining up chores and allowances and out of nowhere they closed the account. We emailed to ask why and they literally said "we cant tell you, but it's closed for good" almost like they were mocking us. If I had more $ in there than i did I would be livid.