Steve Falk
GBThey will drop you if you complain. The app and card worked well for many months. But recently I was seeing glitches and having to write support. The frustrating issue I have with Till is the fund transferring. I understand the 3-5 days processing due to Plaid, but there's other cards out there that have work arounds for instant transfer into parent wallet (via debit card). The latest issue I had was when I initiated a transfer, which failed. But then 2 days later it comes out of my account. When I write to question what is happening they never admit their issues, just say 'wait 3-5 days'. (Support is generally very quick to respond, but feel like canned responses) I would have been happier if they would have just admitted it was a glitch in their system and let me know that the transfer was still proceeding. Transfer finally completed 7 days after initial request. Then I get an email from Till saying they are dropping me as a customer stating 'based on your account activity'. Meaning - if you complain too much, they will drop you.
Jean Emilcar
GBThis company is such a scam and now my… This company is such a scam and now my account is negative and I also have to pay a late fee on my rent. I'm so beyond pissed right now. I wish I never wish I came across this horrible site. These day's people will do just about anything to cheat the innocent out of their hard earned money. If you read this message,please learn from my mistake and do not trust your rent payments with Till. Everyone today is trying to make a quick buck and they don't care who they hurt and cheat in the process and Till is no different.
Jessica Cottrell
GBAwesome financial amenity for residents! We had a great launch with Till! We initially tested the business out with 3 communities and saw 100% of our residents who remained active on the Credit Builder! After roll out to our full portfolio, only a small percentage opted out of Credit Builder and have already expressed interest in their Piggy Bank platform. Overall, it's been a great free amenity we have been able to provide to our residents.
Miravida Votacion Lorzano
GBTILL DISCONTINUED I just got an email stating that TILL will be discontinued at our property after only a month! I’m so sad since this was so convenient. Zander and Kimberly were very communicative when they took double the amount that was scheduled, took less than a week for them to refund the extra payment. It was frustrating but they didn’t dodge my calls or make paltry excuses. I hope whatever happened to cause this dissolution in services can be revisited and changed back. You all provide such a wonderful option for renters, it’s a shame to see you go.
CH
GBNo one will answer phone or return… No one will answer phone or return emails. There was a problem with my account from the start. Have been reaching out for over a week with no assistance.. Tried cancelling service still no response