Matthew Smith
GBAccount Manager Account Manager My communication is mainly my account manager writing to me in ALL caps in the subject field. Late notification on claims, was told on day 84 about a claim (just hearing about it on this day for the 1st time) that it was going to be reversed back and I would be liable for it on day 90. Only giving me 6 days to figure it out the details about the claim and to get it resolved - given to me on a Friday and it was a holiday weekend ). Lucky me! :-/ Poor communication, felt like there was a lot of "small" disclaimers, that weren't communicated when I was signing up for there service.
RON O'Neal
GBWorst factoring company we ever dealt… Worst factoring company we ever dealt with in 16yrs. First they originally quoted us as non recourse, but changed it after the first or second year without us knowing. They started taking money out of our settlements when customers we had worked for for years when they would fall little behind. Every time they would take our money we would call the debtor and they always would pay. All interstate had to do was communicate the problem before they took our money out of nowhere and we would have call the debtor. The agent kept quitting every other 2 or 3 months. They all had bad attitudes. They were the worst. We went to Swordgate capital and Thank GOD.
Chris
GBKnowledgeable and professional The staff at ICC is superb. You couldn't ask for a more friendly staff. Any requests made are handled promptly and with the utmost care. They will do what they can to help out with a wide array of issues and if one person doesn't know there are others who are quick to speak up with ideas. They are right there next to you during your trial and tribulations and will share in your successes as well. This company definitely has the factoring business figured out and shows tremendous staying power.
christopher stennett
GBThis is possibly the worst factoring… This is possibly the worst factoring company ever. The good: they do factor a lot of brokers, some other factoring wont. The bad: they're always denying paperwork For one reason or another then Instead of calling and notifying You of a denial they email you Late in the evening I'm driving a Rig sometimes 4-6 hours I can't Constantly check my email, Then there's the phone the only answer you get is from the ope- rator who connect you to phones No one answers and forget about leaving messages it will be a dark place in hell before anyone returns a call, there's a lot more negatives but I'll stop here Stay away from this company or you'll be sorry of course this is my experience I'm sharing.
Edna Norris
GBExcellent Account Manager excellent account manager...the FPS needs some serious updating