DO NOT apply for a mortgage here! DO NOT apply for a mortgage. You will be approved, then receive banal answers. Calls from your "mort specialist" from phone numbers that auto dump into voicemail. An emailed unintelligible "estimate" Zero communication. Lax morgage contact who could not care LESS about your goals. The most LOUSY service I have ever experienced at any bank. EVER. And my credit score? Is 841.

Scam scam scam Scam scam scam. Send mailers every week scamming people. Asked to be removed from their scam list and they still send them. We are re sending them back to their HQ

SLOOO---w' SLOOO---w'. They do not return calls or emails like the PROMISE .Did a appraisal first thing that we paid for . Force you to take points. Have to send & sign TONS of docs. Let some of our docs go past 90 days .Gave us 3 closing dates . Every initial closing doc was different with different% rates. Closing cost were going to be $40,000 . Put our home owners insurance in their name . I know that ruining our credit was some my fault but is they would have closed with us when they told us this wouldn't have messed us up terribly bad.

They don't like the word "No" After we refinanced our home with a different bank, Federal Savings Bank became relentless in contacting me with marketing emails, texts, and phone calls. During each phone call that I answered, each text that I received, and each email I opened; they all were of similar caliber. They wanted me to withdraw the money I have in escrow in order to put it towards something else; be it investing, opening a new loan, etc. After explaining my intent of not wanting to sell, let alone use my escrow, I was still pestered with more marketing outreaches. Therefore, my requests had fallen upon deaf ears. I understand that they are a business, and they as such they need to make money. But by consistently reaching out to former and/or existing clients to essentially rob us of what is ours is simply not right and unprofessional. Should you, dear reader of this review, have any gut feelings that tell you to look for another bank, do so.

What went wrong What went wrong? Oh my ... a better question is what went right? I was raped with interest rates and closing costs that were not disclosed. The bank "forgot" to order the appraisal that pushed closing back. Then ... they made me pay for the rush on the appraisal and refused to refund it. And then they took two days to fund.