Terrible Terrible! Was talking with an agent and everything was going good. Then he said I'll get back to you on Monday! Well Monday Tuesday Wednesday and Thursday went by after several texts and phone calls I've heard nothing! I say have the decency to at least give someone an answer.

SLOOO---w' SLOOO---w'. They do not return calls or emails like the PROMISE .Did a appraisal first thing that we paid for . Force you to take points. Have to send & sign TONS of docs. Let some of our docs go past 90 days .Gave us 3 closing dates . Every initial closing doc was different with different% rates. Closing cost were going to be $40,000 . Put our home owners insurance in their name . I know that ruining our credit was some my fault but is they would have closed with us when they told us this wouldn't have messed us up terribly bad.

They don't like the word "No" After we refinanced our home with a different bank, Federal Savings Bank became relentless in contacting me with marketing emails, texts, and phone calls. During each phone call that I answered, each text that I received, and each email I opened; they all were of similar caliber. They wanted me to withdraw the money I have in escrow in order to put it towards something else; be it investing, opening a new loan, etc. After explaining my intent of not wanting to sell, let alone use my escrow, I was still pestered with more marketing outreaches. Therefore, my requests had fallen upon deaf ears. I understand that they are a business, and they as such they need to make money. But by consistently reaching out to former and/or existing clients to essentially rob us of what is ours is simply not right and unprofessional. Should you, dear reader of this review, have any gut feelings that tell you to look for another bank, do so.