If you're looking for knowledgeable VA… If you're looking for knowledgeable VA refinancing,Timely responses, answers to you questions and an overall professional and pleasant experience this is not the place to go with

What went wrong What went wrong? Oh my ... a better question is what went right? I was raped with interest rates and closing costs that were not disclosed. The bank "forgot" to order the appraisal that pushed closing back. Then ... they made me pay for the rush on the appraisal and refused to refund it. And then they took two days to fund.

Multiple Closings = GREAT SERVICE, Rates & Fees I had a fantastic experience with The Federal Savings Bank, back in April I started a refinance, and then just a few months back I started a construction loan with them. Both times, rates, and fees were lower, and the customer service has been excellent. Outside of a few delays from my builder, this was outside of the banks control. I appreciate their transparency, competitive nature, and their great staff who kept us up to date all the way through. Thanks for two smooth transactions. Robert Jones, the Division Vice President was my banker for these.

SLOOO---w' SLOOO---w'. They do not return calls or emails like the PROMISE .Did a appraisal first thing that we paid for . Force you to take points. Have to send & sign TONS of docs. Let some of our docs go past 90 days .Gave us 3 closing dates . Every initial closing doc was different with different% rates. Closing cost were going to be $40,000 . Put our home owners insurance in their name . I know that ruining our credit was some my fault but is they would have closed with us when they told us this wouldn't have messed us up terribly bad.

Terrible Terrible! Was talking with an agent and everything was going good. Then he said I'll get back to you on Monday! Well Monday Tuesday Wednesday and Thursday went by after several texts and phone calls I've heard nothing! I say have the decency to at least give someone an answer.