Seel Insurance is a Scam!!! Don't trust Seel Insurance, it's a scam! Shop Premium Outlet uses its service. They claim you pay %10 of item cost for insurance, and a $10 shipping fee is deducted if an item is returned. But they sent me a 1lb 12 oz postage when my item is 14lb. Customer service was rude and refused to cover the shipping amount. Resources Seel.com wasted on my end : -> Insurance cost + Full shipping charge + Time off from work to go to USPS + Headaches to deal with Rude Seel back and forth + A useless item you can't get ride of taking space

Shipping is not covered They allow for returns, but won't make accommodations for shipping, even when the cost of shipping exceeds the price of the item itself.

I ordered a fitbit on goodwillfinds… I ordered a fitbit on goodwillfinds that was covered by Seel Return Assurance. I was dissatisfied with the watch for several reasons so returned it to Seel after starting the return process with them. Issue 1: After a day or two, I checked the tracking number on UPS and it said they were unable to deliver it to them because there wasn't a safe place for them to put it. What? How is that possible? This is a return facility. UPS gave an option of redelivery or have Seel pick it up. I emailed Seel asking what should be done and never received a response back. I later received an email confirmation they received the item. Issue 2: They emailed me asking if this was a used item because it was missing something. My response was "Yes, that's one of the several reasons I returned it." And yes, it's used...it's goodwill. Issue 3: They emailed me back stating they didn't cover returns of damaged/incorrect/defective items. What? That is basically the only reason I paid an extra $5 for the return assurance. This is BS. Issue 4. Now they want me to send them a return label so they can return the watch to me and that I need to work with goodwill in order to resolve this. Also BS. Summary: Seel is a worthless place of business and a scam in my opinion. Don't pay the extra money for the "return assurance".

This company are complicit with… This company are complicit with scammers, do not trust them. I paid for protection for a mirror and now I’m getting emails from this company saying that they’ve not had payment from the mirror company and it’s nothing to do with them. I’ve paid £10 to this company for shipping protection !!!

This may be the worst customer… This may be the worst customer experience I have ever received. They would not let me return an item that did not match the description on the website because it was hours after the 7 day cutoff, which I was out of town for the entirety of due to the unfortunate delayed delivery of the item purchased. Their rep was downright mean, refused to directly answer questions, and each painfully slow response just reiterated their return policy. 7 days, and not a minute over. Got it. I’ll never pay for this awful service again. If you get assigned to Cass, just give up. Her nonsensical responses will make you want to bang your head against a wall. I give the whole operation 0 out of 5 stars.