Poor Experience with Insta Pay When I first heard about Insta Pay I was very excited as the company seemed to offer competitive benefits and lower fees than similar competitors. Unfortunately I was extremely let down with their services. I have had account setup issues since last month and have had very little luck getting a response or in contact with anyone in the company for further assistance. I actively try to call the number on the website, send emails to support, and even attempt to use their chat function their website but get no response every time. Whenever I get in contact with someone they direct me to call or email a different address which I get no response from. Very frustrating. This is very disappointing as their business model seems appealing on paper but without any support when something goes wrong, it defeats the purpose. Hoping Insta Pay can eventually help resolve my issues so I can change my outlook on this company but as of right now I can only give them 1 star due to the communication and complications I have encountered so far.

Damn Damn. It's not working properly..

We have been working with InstaPay for… We have been working with InstaPay for almost 2 years and have had nothing but a great experience. Fast and on time payment, easy document submission and very prompt to assist with any questions or concerns. Their web interface is also a great tool for tracking payments. Have worked a lot with Haley and Stephen and they are always very helpful. We greatly recommend them!

Eagle eye transportation llc Before you register with instapay you need to know a few things 1- they are going to be super nice and suck you into the system after that they are not going to pick up the phone at all also if you submit a load that it’s approved by them and for whatever reason the broker doesn’t pay them they will take the money back out of your account They will not call the broker to see why they’re not getting paid and you won’t be able to talk to the broker because they are the account holder #2 they will tell you you’re not under any contract and you will leave anytime and it’s a true you’re not under any contract but you have to give them 10 days notice and if you decide to leave to another factoring company they will give them a such a hard time and they will not release to them the new UCC if you’re not familiar with the UCC is you need to search it because you cannot go to another factory company without the release of the UCC I am currently stuck in between I have 15 loads sitting on my dashboard because I do not want to factor with instapay anymore and I cannot move to another factoring company because they refused to release the UCC But I’ll be able to do it I just have to go through a lot and it’s gonna take me a month or so and that’s with no pay #3 Also you need to know Insta-pay just got bought out by e capital Because a few months ago they filed bankrupted cy and was bought out by a company in Canada and if you call Insta-pay for any question they basically can’t answer it because they simply will tell you they were not trained on e capital system Save all the headache and look somewhere else there is Hundreds of Good and honest factoring company out there just stay away from e capital and instapay

Jared Pena, excellent My friend Pat Oravetz recommended i call Jared Pena at Instapay Flexible when i started with my own authority. I called, got signed up efficiently and I get great service with Jared. Absolutely no problems with him and his office. I have already recommended to some others that they can completely rely on Jared.