Completely Incompetent Company Completely incompetent company. This week alone they have incorrectly billed my company 3x. They can't even be bothered to verify a company name that they are billing before they send out invoices. Invoices mind you that have sensitive billing and banking information contained on them. I personally wouldn't want my companies financials leaked that way. On top of this no one ever answers their accounting line and a voicemail never picks up (although I wouldn't hold my breath on ever getting a response). I waited on hold for 20 mins a few separate times this week and was never connected a person. I followed up with emails and screen shots showing they were billing my company incorrectly and they were never answered or responded too. I finally managed to get through when I hit a different ext (the sales one, surprise surprise they have no issue taking your money) and the gentlemen could not have been ruder or more unpleasant to speak with. I calmly expressed my displeasure at the situation and that maybe they should take a closer look before they send out invoices. To that end I was hung up on. Would have been nice to actually get an acknowledgement on an email that it had been fixed. I would be very careful giving this company your financial information. I can only imagine with them at the helm how much of an accounting nightmare it could turn out to be.

Instapay not Instant There is nothing instant about InstaPay. Stick to Zelle or other transfer services. Here’s my experience. I just borrowed money from a family member to cover some emergency expenses. Normally we use Zelle. Since I saw this new InstaPay service, my family member decided to try it. There is nothing instant about InstaPay. First, you have to sign up to InstaPay to receive the money. They don’t make this obvious before you send the money. After you sign up, you have to enter your card number—after which you will receive a notice that your card is ineligible to receive the money that was sent to you. They don’t say why either. Luckily, you do have the option to receive money with your checking account. That works—except that it doesn’t, because it takes 2 to 3 days to receive the money that you needed right now. Terrible, terrible, terrible service from Altura. The service is misleading, dishonest, and slow. Avoid under-developed services like InstaPay.

Before the new portal I would’ve have… Before the new portal I would’ve have given 5 stars. New portal is not user friendly, no way of knowing when you’re actually getting paid and no easy way to submit invoices that you took an advance from. Definitely looking for another factoring company. No way I can handle this new portal it’ll drive me crazy

Great company that makes it easy. I love the company. No minimum. No hidden fees. No complicated contract that forcefully binds you to them when you want to leave and no termination fee. I love this part because the last factoring company I was with tried to charge me $2500 because I didn't give them 30-day notice of cancellation so I ended up staying with them another year. Low rate for non-recourse even if you just have one truck. Most of the time you get your money the same day or always on the next day, depending if they can get ahold of your broker to clear the paperwork.

They rolled out a new portal total … WOW THE MANAGER JUST CALLED ME AND HAD A NICE TALK HE REASSURED ME THEY ARE MAKING A BETTER VERSION AND PAY ME ASAP I WILL CHANGE TO 5 STARS WITH THIS OUT REACH.. They rolled out a new portal total bull crap not smart phone friendly chang over in 7 days or less looks like accounts did the setup, now no way of knowing if documents where submitted correctly, even they said having issues with people not doing it right, maybe it is your problem, not driver friendly any more. Sorry u lost my business, has been 3 days since paperwork approved and still no money.