clunky clunky, not intuitive, cumbersome to set up

Security nightmare; non-functional website When re-setting your password they email it to you in cleartext. see plaintextoffenders dot com for why that is a huge problem. Also, the form itself didn't even work. You couldn't click into the fields in either chrome or firefox.

I like Zoomgrants I like Zoomgrants, but I struggle with changes that are just rolled out with little warning. Training covers the new enhancements, but other software I've worked with had a process and the ability to control what was turned on when. This allowed us to alter business practices to stay with the changes.

ZoomGrants will add a lot of work to your application process More than once, I have entered info into the grant application, and POOF!, it just disappears into thin air. Sure, you have a MS Word doc as back-up. But you have to re-enter everything again...and that's IF you can access your application or even your account. (I have not been able to access my account during the multiple times this has happened to me.) Grant writers, give yourself a full day - or two - to address the Zoom debacles that will inevitably arise....and make sure your extra days are business days b/c while Zoom can't be relied upon to work during week-end, what you can count on is the inability to get tech support, at least in my exp. When I did reach tech support, I was told that the prob was my fault; later, they said it was the funder's fault. This issue keeps happening. Yikes.

Excellent customer service and great… Excellent customer service and great training and troubleshooting. I've always gotten an answer (almost immediately) when I run into issues.