Not given what I was promised and then ignored. I put a request into Carsdirect for a purchase of a new BMW 535. After some back and forth I was quoted a price and went for a test drive. When it came time for delivery of the car, I learned that my "new" BMW had almost 5000 miles on it. I also allowed Carsdirect to handle the financing which now has a loan amount of $500 over what it should be (the initial deposit wasn't figured in) I was told it would be corrected prior to me receiving my bill and I would get new documents to sign. I probably wouldn't be writing this review if someone had contacted me back after I told them what happened, but I am left to fend for myself between the credit card company that the deposit was on and the financing company. If it doesnt work out I will sue on principal. Thankfully, NJ has some great consumer fraud laws. The only reason I knew about this website was because I was going to give them a sterling review before I knew about the 5000 miles, but everything since then has been awful.

Excellent Company to go to When Car Shopping If you are looking for a car and aren't sure about where to start, CarsDirect.com is where you should go. They provide information on local prices, financing, insurance, deals and detailed reviews of the cars themselves so that you can get an idea of what is really best. They will get you a free quote from multiple dealers so that you can walk into a dealership informed and that alone can help save you hundreds if not thousands of dollars from a negotiating standpoint. Excellent company. Highly recommended.

Not worth your time, go to the car brands website instead. CarsDirect.com is nothing more than a dealer referral service. You can build and get MSRP price on a car, no different than going to the car brands website, then it will refer you to one of their "trusted" (read who pays them for the local referral) dealers. I was looking for info on a 2020 Ford Super Duty truck, CarsDirect was advertised as being able to give you the dealer invoice cost, which it could not per their live chat person. The CarsDirect vehicle build tool also was flawed, it would not correctly apply packages and add on items like you could on the Ford website.

Want to lower your credit score? When you apply on cars direct they send your information out to dealers and allow them to run as many hard credit inquiries as they wish. Lowering your credit score. It happened to me. Peak kia in littleton, with the permission of cars direct did 3 hard credit inquiries on my credit report and lowered my credit score by around 30 points. And when I call them to complain they say they aren't responsible even though they are the ones giving your info away.

Everyday I get a message from them and… Everyday I get a message from them and there's no way for me to opt out. Thankfully I didn't give them a lot of information. If this is how they do business I would look for another company