Not given what I was promised and then ignored. I put a request into Carsdirect for a purchase of a new BMW 535. After some back and forth I was quoted a price and went for a test drive. When it came time for delivery of the car, I learned that my "new" BMW had almost 5000 miles on it. I also allowed Carsdirect to handle the financing which now has a loan amount of $500 over what it should be (the initial deposit wasn't figured in) I was told it would be corrected prior to me receiving my bill and I would get new documents to sign. I probably wouldn't be writing this review if someone had contacted me back after I told them what happened, but I am left to fend for myself between the credit card company that the deposit was on and the financing company. If it doesnt work out I will sue on principal. Thankfully, NJ has some great consumer fraud laws. The only reason I knew about this website was because I was going to give them a sterling review before I knew about the 5000 miles, but everything since then has been awful.

Avoid at all cost All they will do is take all of your financial information (including SS number) and then sell your info to car dealers. The car dealers will want massive down payments and offer 30-40 % interest loansharking. Avoid like the plague.

COMPLETE Full Service at its BEST! CarsDirect thank you so for the complete full service when we purchased the 2013 Fiat 500 POP for our Broker's Open House in June. We gave away this new vehicle for the Grand Prize drawing. Your and my Internet Sales person coordinated all of the paperwork with the Dealership accurately and efficiently. Orange Coast Fiat even delivered the vehicle to our building for the Open House. What an easy and seamless transaction! One that I have told all of our business associates and friends about. Many thanks again!

when I first bought a car from… when I first bought a car from Carsdirect in 2010 it was a wonderful experience. No hugging , no negotiating no up-selling etc. I was given the address of a dealer to go (after paying $500 deposit) and simply picked up my car. Fast forward 10 years: the site was probably bought by some "car dealer group" which connects you with local dealers followed by endless emails, text and phone calls-another words: back to the old, dreaded ways of car buying process. Don't give them your contacts-just use the site to check the options, colors, specs, invoice pricing, etc of your dream car.

Unauthorized Credit Inquiries I have not looked for an automobile loan in over 5 years. As of the 17th of September I have NUMEROUS inquires on my credit report. I am disgusted beyond belief and will be looking into legal representation. Horrendous and fraudulent practices indeed!