Not given what I was promised and then ignored. I put a request into Carsdirect for a purchase of a new BMW 535. After some back and forth I was quoted a price and went for a test drive. When it came time for delivery of the car, I learned that my "new" BMW had almost 5000 miles on it. I also allowed Carsdirect to handle the financing which now has a loan amount of $500 over what it should be (the initial deposit wasn't figured in) I was told it would be corrected prior to me receiving my bill and I would get new documents to sign. I probably wouldn't be writing this review if someone had contacted me back after I told them what happened, but I am left to fend for myself between the credit card company that the deposit was on and the financing company. If it doesnt work out I will sue on principal. Thankfully, NJ has some great consumer fraud laws. The only reason I knew about this website was because I was going to give them a sterling review before I knew about the 5000 miles, but everything since then has been awful.

Everyday I get a message from them and… Everyday I get a message from them and there's no way for me to opt out. Thankfully I didn't give them a lot of information. If this is how they do business I would look for another company

Expect Unending Email Spam from Third Parties CarsDirect.com either sold or gave my name and email address to many spamming companies that have nothing to do with cars. In less than a week, I have received twenty-one emails from: Terminix, Dish Network, Andersen Replacement Windows, home warranty coverage provider, face mask seller, credit score company, roofing company, Sam's Club, Harry's Razors, Fidelity Life Insurance, ADT provider, Quicken Loans, and Mortgage News. I know that CarsDirect is responsible because I gave exclusively to them a shortened version of my name. All the spamming companies listed above used that abbreviated name in their emails to me.

Bogus Bogus claims. It's the same thing as walking straightforward into a car dealership. Nothing special. If you don't have what they're looking for you won't get what you're looking for just like a car dealership. All they do is shop your application around for a loan....LIKE A REGULAR DEALERSHIP.

Want to lower your credit score? When you apply on cars direct they send your information out to dealers and allow them to run as many hard credit inquiries as they wish. Lowering your credit score. It happened to me. Peak kia in littleton, with the permission of cars direct did 3 hard credit inquiries on my credit report and lowered my credit score by around 30 points. And when I call them to complain they say they aren't responsible even though they are the ones giving your info away.