Laura Powell
GBWork Order Completion in site. Rhohani in the maintenance dept. scheduled someone to come out and complete a work order that has been ongoing for over a week. Hopefully the problem should be resolved by May 7.
lacy garcia
GBTrying to get ahold of FirstKey was… Trying to get ahold of FirstKey was honestly incredibly difficult. After trying multiple phone numbers and trying to troubleshoot on my own, I finally got through to Maja who was absolutely phenomenal. She was incredibly helpful and knowledgeable which made getting my problem solved quick and easy. I’d give Maja a 5 star but needed to deduct one for FirstKey’s other automated systems that made it difficult to get to her.
Cailyn
GBEduardo Urbino with Firstkey's renewal… Eduardo Urbino with Firstkey's renewal department provided me with exceptional customer service today. He quickly addressed my issues and concerns. He opened tickets to get me a happy resolution. I'm looking forward to an update!
Alexis Tillman
GBAndres Andres. G was very patient with me while trying to help get my account unlocked. I’ve been trying for weeks and wasn’t sure why it had been locked, but after speaking with Andres I was confident that the issue would be resolved!
Stephanie Davis
GBDeyn Deyn, was very nice, and apologized for my inconvenience. He also said he would place me on the waitlist to receive notification when the property is ready to be viewed.