Eduardo Urbino with Firstkey's renewal… Eduardo Urbino with Firstkey's renewal department provided me with exceptional customer service today. He quickly addressed my issues and concerns. He opened tickets to get me a happy resolution. I'm looking forward to an update!

Raul Helped me out with a complicated… Raul Helped me out with a complicated Renewal agreement. This guy will stay on the phone with you the whole time, and answer even the dumbest questions you think you have in a professional manner. I can't thank him enough for making one headache substantially smaller.

My experience with Cesar was awesome My experience with Cesar was awesome. He took the time to explain my concerns, unlike the first two representatives who were rude. Before I was finished talking, the first representative shouted, "Stop right now". He did not allow me to finish and refused to help by saying, "I have other calls to answer." Matt needs to be trained to communicate and change his attitude or find another job. The second representative refused to let me talk to a Supervisor about my bad experience. I hung the phone up three times and called back to get someone who knows how to communicate with customers/tenants.

Donovan did our move in… He was very… Donovan did our move in… He was very professional, kind and respectful with sense of humor. It has been a pleasure to talk to him and get all the questions answered. He explained everything thoroughly… I appreciate his demeanor and willingness to be free and honest with us about the processes and the life moving forward. Great personality and respectful… Thank you Donovan for your kindness! 🙏🏼🙏🏼🙏🏼💯💯💯

Best maintence tech EVER As a renter with First Key for over 2 years now, I've interacted with several of the maintenance techs. While all have been friendly, Misty is BY FAR the most competent and efficient tech that we've worked with. Highly recommend! She even called me after a few days to see if the problem was indeed fixed or if she needed to try a different solution. She truly cares about her work and making sure the job is done right!