Raul G Raul G. went above and beyond to help us fill out our documents! Super patient as well! He answered all our questions, we definitely had a 5 star experience!

My experience with Cesar was awesome My experience with Cesar was awesome. He took the time to explain my concerns, unlike the first two representatives who were rude. Before I was finished talking, the first representative shouted, "Stop right now". He did not allow me to finish and refused to help by saying, "I have other calls to answer." Matt needs to be trained to communicate and change his attitude or find another job. The second representative refused to let me talk to a Supervisor about my bad experience. I hung the phone up three times and called back to get someone who knows how to communicate with customers/tenants.

Andres actually offered information… Andres actually offered information that wasn’t a direct answer to a question that I had, in other words, he went above and beyond the expectations. I had spoken to someone earlier about the situation and he didn’t offer what Andres did. I also offered him information about a certain property when I told him that the property was open, the doors weren’t locked, there was no lockbox.

Anubhab Lodh was very professional Anubhab Lodh was very professional, quick and helpful with assisting me in getting my application submitted as fast as possible. He stayed on the phone the entire time to make sure we had every single piece of information entered in order to get it sent to underwriting. Thanks much Anubhab!

Calling customer service is already… Calling customer service is already stressful. It's a pleasant experience when you get someone who knows what they are doing on the phone. Comprehension is key, thank you Ms. Grace.