Eduardo Urbino with Firstkey's renewal… Eduardo Urbino with Firstkey's renewal department provided me with exceptional customer service today. He quickly addressed my issues and concerns. He opened tickets to get me a happy resolution. I'm looking forward to an update!

Raul Helped me out with a complicated… Raul Helped me out with a complicated Renewal agreement. This guy will stay on the phone with you the whole time, and answer even the dumbest questions you think you have in a professional manner. I can't thank him enough for making one headache substantially smaller.

Anubhab Lodh was very professional Anubhab Lodh was very professional, quick and helpful with assisting me in getting my application submitted as fast as possible. He stayed on the phone the entire time to make sure we had every single piece of information entered in order to get it sent to underwriting. Thanks much Anubhab!

My experience with Cesar was awesome My experience with Cesar was awesome. He took the time to explain my concerns, unlike the first two representatives who were rude. Before I was finished talking, the first representative shouted, "Stop right now". He did not allow me to finish and refused to help by saying, "I have other calls to answer." Matt needs to be trained to communicate and change his attitude or find another job. The second representative refused to let me talk to a Supervisor about my bad experience. I hung the phone up three times and called back to get someone who knows how to communicate with customers/tenants.

Andrew was every empathetic to our… Andrew was every empathetic to our situation as we were recently displaced from our home. He ensured to connect us with an agent and I really appreciate him.