Work Order Completion in site. Rhohani in the maintenance dept. scheduled someone to come out and complete a work order that has been ongoing for over a week. Hopefully the problem should be resolved by May 7.

Calling customer service is already… Calling customer service is already stressful. It's a pleasant experience when you get someone who knows what they are doing on the phone. Comprehension is key, thank you Ms. Grace.

Raul Helped me out with a complicated… Raul Helped me out with a complicated Renewal agreement. This guy will stay on the phone with you the whole time, and answer even the dumbest questions you think you have in a professional manner. I can't thank him enough for making one headache substantially smaller.

I spoke with Shubham Srivastava and he… I spoke with Shubham Srivastava and he was extremely helpful! He took his time with looking through my application, seeing what I needed, and assisted me in completing any missing documents while I was on the phone. He was very professional and encouraging during what can be a stressful process.

My experience with Cesar was awesome My experience with Cesar was awesome. He took the time to explain my concerns, unlike the first two representatives who were rude. Before I was finished talking, the first representative shouted, "Stop right now". He did not allow me to finish and refused to help by saying, "I have other calls to answer." Matt needs to be trained to communicate and change his attitude or find another job. The second representative refused to let me talk to a Supervisor about my bad experience. I hung the phone up three times and called back to get someone who knows how to communicate with customers/tenants.