Excellent Customer Service from Eduardo U. Eduardo Urbina was incredibly kind, helpful, and knowledgeable. He helped me understand my options moving forward with the renewal of our lease. His customer service was excellent, and he made sure that I felt comfortable with the information provided so that I can make an informed decision moving forward. I appreciated how he conducted himself and helped me.

Deyn with First Key homes answered all… Deyn with First Key homes answered all my questions, got me set up and made arrangement to connect me with a local agent. He was very helpful and very professional!!!

Andres actually offered information… Andres actually offered information that wasn’t a direct answer to a question that I had, in other words, he went above and beyond the expectations. I had spoken to someone earlier about the situation and he didn’t offer what Andres did. I also offered him information about a certain property when I told him that the property was open, the doors weren’t locked, there was no lockbox.

Trying to get ahold of FirstKey was… Trying to get ahold of FirstKey was honestly incredibly difficult. After trying multiple phone numbers and trying to troubleshoot on my own, I finally got through to Maja who was absolutely phenomenal. She was incredibly helpful and knowledgeable which made getting my problem solved quick and easy. I’d give Maja a 5 star but needed to deduct one for FirstKey’s other automated systems that made it difficult to get to her.

Deyn Deyn, was very nice, and apologized for my inconvenience. He also said he would place me on the waitlist to receive notification when the property is ready to be viewed.