Eduardo Urbino with Firstkey's renewal… Eduardo Urbino with Firstkey's renewal department provided me with exceptional customer service today. He quickly addressed my issues and concerns. He opened tickets to get me a happy resolution. I'm looking forward to an update!

Andres Andres. G was very patient with me while trying to help get my account unlocked. I’ve been trying for weeks and wasn’t sure why it had been locked, but after speaking with Andres I was confident that the issue would be resolved!

Raul Helped me out with a complicated… Raul Helped me out with a complicated Renewal agreement. This guy will stay on the phone with you the whole time, and answer even the dumbest questions you think you have in a professional manner. I can't thank him enough for making one headache substantially smaller.

Andres actually offered information… Andres actually offered information that wasn’t a direct answer to a question that I had, in other words, he went above and beyond the expectations. I had spoken to someone earlier about the situation and he didn’t offer what Andres did. I also offered him information about a certain property when I told him that the property was open, the doors weren’t locked, there was no lockbox.

Excellent Customer Service from Eduardo U. Eduardo Urbina was incredibly kind, helpful, and knowledgeable. He helped me understand my options moving forward with the renewal of our lease. His customer service was excellent, and he made sure that I felt comfortable with the information provided so that I can make an informed decision moving forward. I appreciated how he conducted himself and helped me.