This is a bad product and worse company… This is a bad product and worse company do not buy. Sold me the collar and I live where AT&T cell service is not available then when I activated the collar then I find out it won't work never got any service they kept part of my activation fee because I was unable to call them back immediately to verify address but I had sent an email. And to make matters worse while I was trusting the collar to work the neighbor was shooting at my dog with a 9mm. These people suck and are crooks

Worthless without a solid wifi signal The support team is great if you're looking to make new friends. However... for some reason I can not get a solid wifi connection thru Spectrum and as a result, the link-my-pet is absolutely useless. It just doesn't work and beyond frustrating when you see your 8 month old pup running off.

Great customer service Great customer service! So helpful and informative. Wonderful follow up on questions or concerns. The device is very user friendly. My rambunctious Lab likes to go on unsupervised walk about and now I can quickly track him. Peace of mind is wonderful! There are some Bluetooth glitches that sometimes notify a false indication that my dog is away- when he is not. However, the device will always be accurate when he really is away. So you have to assume the notification is right, and be relieved when he is not away. I have recommended Link to family members. Happy to have Link on my dogs collar M

Wish I could give zero stars Purchased this item just over two weeks ago. First few days it worked, was actually fun to be able to see our pups activity level and location. However, not 10 days into it, and it stopped working completely. I've uninstalled and reinstalled the app multiple times and there were no changes. The cellular connectivity and GPS satellite availability were just fine. The battery was fully charged so those aren't the issues. I’ve attempted to call the help number that is offered with this product numerous times, only to be redirected to an automated answering service that takes your number with a promise to return the call, I’m still waiting one week later. Also, there is an email provided as another option when help is needed, so I attempted to try that method to resolve this issue. Still no response. I’m not sure what my options are to get a refund at this point. Very disappointed!

Worse of the worse Worse of the worse. Fraud, fraud, fraud! Continued to charge my Visa after pet had passed. Try 4 years and never offered to fix the issue. On top of that just got an email that said they mistakenly billed me for another account because my address was close to the additional charge. Awful company and business practices!