Defective device, no customer service, save your $$ It doesn’t charge right, constantly dies. It says it has a full charge and moments later it will die. Too expensive to be garbage. Reached out to the company for help or exchange for a working device or refund, and months later, still haven’t heard back. So frustrating. Save your money, there are a million similar devices through reputable companies that actually have customer service.

I never received my order - updated I never received my order. First email, sent two weeks post-order, was not answered until I submitted a second email, four weeks post-order. Issue remains unresolved but is pending. Update 10/23 - Issue finally fixed & I received the product. Updated to three stars.

LinkAKC Needs to become “Gift Friendly!” I purchased two collars as gifts. While I hope the collars work, your process is not set up for people wanting to purchase the collar system and pre-pay a subscription. I even called your help line and got no help. While I made the purchases, I had to write checks to the gift recipients to prepay the one year subscriptions. Delivery of the gift collars also did not occur on the forecasted date. Very disappointing experience.

Worse of the worse Worse of the worse. Fraud, fraud, fraud! Continued to charge my Visa after pet had passed. Try 4 years and never offered to fix the issue. On top of that just got an email that said they mistakenly billed me for another account because my address was close to the additional charge. Awful company and business practices!

Terrific product Terrific product! Our female German Shepherd occasionally gets off our property. The Link AKC tracker alerts us when she leaves the safe zone so we can call her back before she takes off on a hunt. Customer service is outstanding! I highly recommend this product.