We LOVE Link for our shih tzu We LOVE Link for our shih tzu - Anytime we're out I feel comfortable knowing it has GPS tracking, we use the LED light on our nighttime walks around the neighborhood (it's so much brighter than I thought it would be!) and I check everyday to make sure he's getting enough exercise. I've used call a vet service in the app too when we had an after-hours emergency, so that was very handy.

Defective device, no customer service, save your $$ It doesn’t charge right, constantly dies. It says it has a full charge and moments later it will die. Too expensive to be garbage. Reached out to the company for help or exchange for a working device or refund, and months later, still haven’t heard back. So frustrating. Save your money, there are a million similar devices through reputable companies that actually have customer service.

The GPS doesn't work The GPS doesn't work. It works great right around my house but as soon as my dog goes for a walk with my wife, it can't located him. This is in the middle of a neighborhood. If your dog runs away, don't count on Link to locate him.

Love this new Link unit and highly recommend it! I absolutely love this new Link unit. It is so much smaller and easier to use than the older model. I love the ability to use a noise or vibrate signal when my pet wanders too far off. Customer service has been amazing both with the older model and this newer unit. They have been responsive to my questions and concerns, worked with me to iron out a few kinks at the beginning and keep me constantly updated on new updates being introduced.

The App and collar do not work well The App and collar do not work well. My dog would be laying beside me and link collar/app would repeatedly indicate the dog was out side the boundaries then indicate he was back in the boundaries. There was never even an hour span that it worked correctly. When I ordered the collar the wrong size collar was sent. The company would not exchange the collar for the right size until I subscribed to service, even though they accidentally sent the wrong size. Overall the service and performance are unacceptable.