Great customer service Great customer service! So helpful and informative. Wonderful follow up on questions or concerns. The device is very user friendly. My rambunctious Lab likes to go on unsupervised walk about and now I can quickly track him. Peace of mind is wonderful! There are some Bluetooth glitches that sometimes notify a false indication that my dog is away- when he is not. However, the device will always be accurate when he really is away. So you have to assume the notification is right, and be relieved when he is not away. I have recommended Link to family members. Happy to have Link on my dogs collar M

LinkAKC Needs to become “Gift Friendly!” I purchased two collars as gifts. While I hope the collars work, your process is not set up for people wanting to purchase the collar system and pre-pay a subscription. I even called your help line and got no help. While I made the purchases, I had to write checks to the gift recipients to prepay the one year subscriptions. Delivery of the gift collars also did not occur on the forecasted date. Very disappointing experience.

Good Luck!! The only reason I left 1 star is because we have to. I ordered the collar thinking it was the unit as well. Reading the reviews with the GPS being terrible I thought I was purchasing a unit that did everything the same except no GPS capabilities. That was not the case. Returning the item you have to call customer service. They send an email with the address ONLY. You also must provide a copy of the email and receipt in the package. It is December 11th. What "customer" wants to just drop anything in the mail with just your word that you sent it this time of year? Now your also paying for any piece of mind (proof of being sent). The reviews speak for the customers best interest in mind, NONE. Hope this helps if you're thinking of purchasing anything from this company.

Love this new Link unit and highly recommend it! I absolutely love this new Link unit. It is so much smaller and easier to use than the older model. I love the ability to use a noise or vibrate signal when my pet wanders too far off. Customer service has been amazing both with the older model and this newer unit. They have been responsive to my questions and concerns, worked with me to iron out a few kinks at the beginning and keep me constantly updated on new updates being introduced.

There's No Perfect Tracker Link seems to be the most user-friendly of all the GPS trackers. That said, the original collar device is bulky, heavy and not comfortable to wear for my dog (bulldog). The GPS tracking on Link and the 3 other devices I tried is not accurate and certainly not in real time. Link shows my dog is 200 ft to the left of my house but he's actually sitting at the door waiting to be let in.