Worthless without a solid wifi signal The support team is great if you're looking to make new friends. However... for some reason I can not get a solid wifi connection thru Spectrum and as a result, the link-my-pet is absolutely useless. It just doesn't work and beyond frustrating when you see your 8 month old pup running off.

Unbelievable customer service Unbelievable product and customer service! Nichole Hannigan Helped me through the process to connect my dog’s collar. I had difficulty understanding some instructions, but she politely and PATIENTLY helped me set up the device. Nichole checked with me through email and phone post set-up to make sure my dog’s collar was working accurately. I have never had such incredible service from any Company In my life. I would give her more stars if I could. I would highly recommend this company to all pet owners! Elizabethann Moore

LinkAKC Needs to become “Gift Friendly!” I purchased two collars as gifts. While I hope the collars work, your process is not set up for people wanting to purchase the collar system and pre-pay a subscription. I even called your help line and got no help. While I made the purchases, I had to write checks to the gift recipients to prepay the one year subscriptions. Delivery of the gift collars also did not occur on the forecasted date. Very disappointing experience.

Collar doesn’t live up to expectations We haven’t been very impressed with the Link AKC collar. It will not allow us to modify our home base range, so every time our dog is in the farthest part of the yard, it says he’s left the property. It doesn’t hold a charge for up to 3 days, and the signal is weak for hiking and camping trips. The app will not allow us to take photos or add photos to our Adventures.

Good Luck!! The only reason I left 1 star is because we have to. I ordered the collar thinking it was the unit as well. Reading the reviews with the GPS being terrible I thought I was purchasing a unit that did everything the same except no GPS capabilities. That was not the case. Returning the item you have to call customer service. They send an email with the address ONLY. You also must provide a copy of the email and receipt in the package. It is December 11th. What "customer" wants to just drop anything in the mail with just your word that you sent it this time of year? Now your also paying for any piece of mind (proof of being sent). The reviews speak for the customers best interest in mind, NONE. Hope this helps if you're thinking of purchasing anything from this company.