Miserable staff, not a positive experience. I popped in here to enquire about letting my property through them, and have never been met with such terrible service. First of all, you are confronted by a yappy dog, then a sea of miserable faces. I felt extremely uncomfortable even asking the simplest questions, and really got the impression my potential listing was more of an inconvenience than anything else. I left here feeling less than valued, and totally deflated. Why have a shop frontage if you aren’t going to welcome people on! I will never use or recommend Airhost to anyone.

Rude Staff I reported a broken item in the first week of a long-term stay in a property managed by Airhost, but it was never replaced. On top of this, they have a very rude and incompetent employee called Jessica that I wouldn't want the displeasure of dealing with again.

Property Owners should avoid this company I tried to set up my flat as airbnb as I am currently letting it in Brighton and live a long way away to manage it myself and I thought what a great idea fore this company to manage my business for me. However, apart from slick marketing emails, the communication from them is poor / non-existant and when they requested that I meet them at my flat face to face, I let them know I was over 3 hours drive away (each way) and that this was not very likely, they declined to discuss business any further because I must attend in person due to "policy". Their staff was unhelp to resolve the matter (no discussion about alternatives) and when I tried to understand this policy I was just fobbed off with excuses eg " we need to collect property details", when I asked which property details could not be given by phone or email, I received the response "it's policy" and no further elaboration except "it's policy", clearly they have no idea why they have this policy - I suggested for insurance or health and safety (which might at least make sense) but still all the explanation I recived was "it's policy". Attempts to contact the owner have been blanked. As a small business owner myself, I would be extremely annoyed to find out I was losing business because of unknown and inexplicable "policies" that staff don't care about or understand. With a sensible conversation, we could have worked something out but as the owner has failed to contact me back to see if there is a way forward, it must be systemic. I am glad I in not get involved with this group of people. Avoid at all costs if you are a landlord / property owner looking for help with airbnb. UPDATE: I just received a nonsense reply to my complaint 18 months after the event saying that I did not supply any info. That is nonsense as I spoke multiple times on the phone with them trying to sort things out. I sent the business owner emails and left my phone number to call me back and nothjng. Not worth bothering with. Do not deal with these people.

A great team retreat Our team have really enjoyed staying at the location provided by Airhost. The team have gone above and beyond to help us prepare for the stay and support us during this week long stay. We had lots of queries before the trip - all dealt with perfectly. We also had the normal ad hoc questions during our stay and had to extend our stay for one day. We had super fast and efficient responses to every question and situation which all add up to exceptional service. The property was beautiful clean and ideally situated. Big thank you to the Airhost team, you will be our first port of call for all of our future trips.

Horrible company to deal with they will… Horrible company to deal with they will tell you stuff doesn't work in your apartment and refuse to cancel via AirBNB. You need to go through support and they sort it out. These lot are scammers, don't go near them.