Itrip terrible management company St augustine Florida Rented a property via itrip in St Augustine Florida on VRBO. Property was dirty (linens unchanged, food in sink) , and more importantly was under construction when we arrived! There were people sandblasting a deck 5 feet away from us from 8am to 4 pm. When we inquired with neighbors they all knew this work was scheduled. When I informed them of the issues they said they would compensate us for them but now they are unresponsive. ITrip is negligent in renting a property under these conditions and are poor managers.

Additional charges scam ITrip La Quinta California exactly the same as this family see messaged below Buyer beware please read reviews and stay clear Following our July 22-29 Vacation, iTrip falsely accused my family of leaving a Fripp Island property “excessively dirty” and were wrongly charged $150. Knowing we were innocent of the allegations, we respectfully called and emailed iTrip. We were shown no compassion, understanding and especially zero compromise. Phone calls were not returned only emails stating that we were wrong. iTrip corporate was notified and took no action. As a result of our treatment, we took iTrip to small claims court and the judge ruled in our favor.

I would use negative stars if I could I would use negative stars if I could Total rip off company. Asked specifically about cancellation policy Never answered question, just sent lots of Small print that had hidden fee Whatever you do, do not book with any of these companies. Apparently a franchise for money hungry, dishonest people

So disappointing!! So disappointing!!! Definitely do not recommend. For $1,700 a night, the condo is extremely old and run down, hot water only worked in half the unit, dishes in cabinet were dirty upon arrival, heat only worked occasionally in unit, appliances were cheap and some broken. They advertise a shuttle service, but it’s 2 shuttles that service 40+ units so it’s very difficult to schedule. I will say drivers are exceptional! Contacted company, iTrip, and while they appear to be attentive and such, not one thing was fixed during our stay. Really a pretty lousy experience all around.

I trip is AWFUL I trip is AWFUL! BEWARE- this property management company is AWFUL due to poor delivery, poor response, poor customer service, and poor management. Being an owner of properties in a different state, I would not recommend it. I booked a VRBO property in Park City, UT, for a family vacation, and it was not a great experience because iTrip was the property management company hidden on the back end. We left multiple voicemails requesting to call back on their emergency line, with zero calls back. YES, their EMERGENCY LINE was not supported. They would only message/text, but it would take some time (1 hour + for a response). I highly recommend staying clear of any Airbnb/VRBO properties iTrip manages. We have learned now to ask additional questions ahead of time and do research. There are many more management companies out there as more and more people are doing Airbnb/VRBO, so do your research.