Additional charges scam ITrip La Quinta California exactly the same as this family see messaged below Buyer beware please read reviews and stay clear Following our July 22-29 Vacation, iTrip falsely accused my family of leaving a Fripp Island property “excessively dirty” and were wrongly charged $150. Knowing we were innocent of the allegations, we respectfully called and emailed iTrip. We were shown no compassion, understanding and especially zero compromise. Phone calls were not returned only emails stating that we were wrong. iTrip corporate was notified and took no action. As a result of our treatment, we took iTrip to small claims court and the judge ruled in our favor.

Life happens but ITrip is inflexible - be warned Let me start by saying - yes they were right, it’s in the contract BUT I didn’t want to cancel my booking just change dates due to my companions vacation request being revoked. Daytona Beach - Same room, less popular time (january 2025 from December 2024 - both long ways off). But nope it’s in the contract - no changes allowed, so I lost my deposit of $100 ($140 Canadian). So they got my $100 but they won’t get my rebook and get another $900.00. I’m going elsewhere. So before you book - make 100% sure life isn’t going to happen or buy their overpriced cancellation insurance

Cancelled on me less than 3 days before my trip They called me 3 days before my vacation to tell me the house I reserved 3+ weeks prior was sold and my reservation would have to be canceled. They offered me 2 other properties of theirs to choose from, both not even close to what I had reserved. To their credit, they did refund me but left me scrambling to find a new place to stay. Their “general manager” Debi was extremely unprofessional (couldn’t send me a PDF receipt of proof of refund, only a photo of her computer screen) and seemed like she could not have cared less about the situation they put me in. Avoid!

iTrip Park City canceled our reservation iTrip Park City did not honor our reservation with them. They canceled it less than two weeks before the trip. No apologies, no alternative offered, no compensation. Nothing. Now we are stuck trying to find something last minute. We will not use them ever again.

With this company you are rolling the dice on your trip Got a call from itrip the evening before our morning flight to be told that they had double booked our rental in FL. No apology for their mistake just a comment of "they don't know how it happened". We flew to FL not knowing for sure we would have a place to stay. Got a text once we had already arrived that we could not have the unit we reserved but had been assigned another (lesser) unit. We were NOT happy with this unit but had little choice. Wish I could post photos here...lots of black mold in kitchen and bathroom and on air conditioning vents - concerns about air quality with so much black mold in vents, old broken furniture, on and on with issues. When I expressed our dissatisfaction with the relocation , again, no apology but I was told that I should be grateful because they had to move another renter completely off the property and I should "let it go". When I inquired about a refund for the difference in cost between the units I paid for and the one I was moved to... no reply, no refund. So.. if you want to pay good money up front for "maybe having a place to stay" and "maybe having a clean/safe place to stay", and "maybe " not being charged for a unit you don't get to stay in ... go ahead and roll the dice. Otherwise, I would recommend using a different property management company.