Great roommate matching They have a really good process for finding roommates for someone new to the city - the people i'm living with are great. The quality of the apartment is ok - but not really something splitspot handles. Landlord is responsive tho

This company is ILLEGAL This company is ILLEGAL. They CHANGED THE LOCKS on the doors WITHOUT notice. Tenants were LOCKED OUT OF THEIR OWN HOME. They refuse to make necessary repairs including FIRE HAZARDS. They put tenants in hazardous conditions. I have been in two different rentals under Splitspot. Splitspot is the MOST ILLEGAL company I have ever personally known. They must have the most incredible legal team because they should have been sued about five million times by now. NEVER EVER use Splitspot. EVER.

New Microwave I have been asking for a microwave since I monitor my room on December 1, 2022. I cannot blame Splitspot AT ALL, because they were in constant contact with me and provided me with updates even when there was nothing to update. I just wish that my landlord was as on top of things as Split Spot and it's team. My only complaint is that I wish my roommates were cleaner, but I guess that's what Chlorox wipes are for. If it wasn't for the SplitSpot teams diligence I would probably still be without a microwave. Thank you for all your help.

Horrible management of Property Horrible management of properties. They are unresponsive to emails, and you never know when they might decide to drop the property, giving you a quick turn around on trying to find a new place. If you’re in it for a short term lease, just sublet. Yes, there leases are illegal. Usually unsigned by them. I never received lead law documents that were required by law in Massachusetts. They’ll keep your security deposit for a cleaning service, which is an absolute joke because I had the pleasure of sticking around the place after I had moved out because my friend was still a tenant, and they threw water on the floor and tracked mud everywhere. Truly the most horrendous experience ever. Never again.

NEVER Rent with SplitSpot Have never had customer service as poor as this before. Never received keys to the building, lock boxes were empty and no codes had even been provided. 6 weeks with broken AC during two 95 degree heatwaves in Boston and after 3 weeks all they did was reset the breaker, AC was never even fixed, I was just moved out. Was then charged for full utilities even with the broken AC, $75 out of my security deposit just to review the property even after photos of empty clean room were provided? Tours of the apartment with no notice given, and we were only informed of any visits after they would have come.