They kicked me out of my apartment mid lease Only use SplitSpot as a last option when you need a place ASAP and can't find anything. I had a year lease with them and when my other roommates were moving out SplitSpot kicked me out with 2 weeks notice to pick one of their other available apts to move in to MID LEASE. (They write into your lease that they are allowed to do this so you have no recourse) Not only that but theyre completely incompetent with support. I had issues that took me emailing weekly for a month for them to finally send someone out to fix. The worst property managers I've experienced in Boston without question.

I won't use their service... I won't rent with them because they demonstrate they are not available to their customers even during the onboarding stage, so how can I trust them to be there for me during a tenancy? The truth is, I cannot. Their non-existent help during the pre-rental stage includes no email, chat, or question ever being addressed; bot answers are all I get, and if it's this bad pre-rental than SplitSpot is a "no go". Trustpilot is wrong to give them 2.9 stars when they only have 2 reviews at this writing, each being 1 star only.

This company is ILLEGAL This company is ILLEGAL. They CHANGED THE LOCKS on the doors WITHOUT notice. Tenants were LOCKED OUT OF THEIR OWN HOME. They refuse to make necessary repairs including FIRE HAZARDS. They put tenants in hazardous conditions. I have been in two different rentals under Splitspot. Splitspot is the MOST ILLEGAL company I have ever personally known. They must have the most incredible legal team because they should have been sued about five million times by now. NEVER EVER use Splitspot. EVER.

There's a reason why splitspot is under 3 stars. Don't learn it the hard way. I've been with them for more than a year. They were fine before, but honestly, as of late, 90% of my headaches come from them. Terrible at getting back to you. Terrible at efficiently fixing problems. Their voice machine is broken. They won't fulfil their obligations with utilities - literally they forgot to pay for the wifi. Everyday I pray I don't get a Split Spot related problem. Don't be surprised if problems come up on their end and you have to deal with it. Some customer service reps are okay, but be careful if you talk more or ask too much about your problems because they have no qualms blocking you. Unprofessional in my opinon.

Non-reaponsive waste of time I attempted to use splitspot to find a room in Boston and they were non reaponsive, did not connect me with any of the apartments, and did not follow up on any of my questions. This prevented me from contacting any of the potential rooms making this platform useless. I ended up having to use another platform. I also know another potential customer who after multiple email exchanges was left in the same spot. This may work for some people but you have to be lucky I would go elsewhere.