Terrible experience Terrible experience Lacked proper communication, from begging to end They only provide an automated text-only phone number, and do not reply to emails They send cryptic messages with little information on what / how to do what’s next They often go back on their word and backtrack (accept your application then rescind, send you a lease and then give the property to somebody else) so you cannot trust them

Inhumane living situations FILTHY apartment. The house I live in has NEVER been deep cleaned, there are even hair from previous tenants stuck to the walls. CRAZY expensive for what it is. Damages are not taken care of (they send YouTube videos instead of professionals) and we also have a massive rodent problem - they said they would send an exterminator, guess what, somebody came and put up ONE (!) additional trap… no serious solution to the problem! The company does not care at all that people are living in inhumane housing situations. I am considering taking legal actions against SplitSpot mainly because of the health concerns that come with the housing. Please spread the word that people should avoid SplitSpot as much as possible!

Just don't You're going to be looking for a place to live in Boston, DC, New York, wherever. You're going to see that a vast number of living spaces w/roommates are managed by this company. You're going to look up reviews and think the same thing I did. "There's no way they can be that bad, right?" And indeed, right. There's no one way Splitspot can be that bad, just a thousand different unexpected ways that will assail you throughout your time living at one of their properties. Lack of responsiveness, weird fees out of nowhere, lack of responsiveness, no legitimate or serious vetting of your roommates, being told to try nonexistent fixes for utility issues for days before someone was sent out (I can't push the red button under the sink because there is no red button under the sink), and did I mention the lack of responsiveness? You're going to try to rationalize the choice -- well, they have most of the listings in the city, they must be legit, right? Please don't make the same mistakes I did. The only reason this isn't 0 stars is because the site won't let me and the bathroom ceiling only started leaking brown goo a few weeks before I moved out, so comparatively it wasn't too much of a hassle. If you're desperate and think you can't do better, believe me, you can.

Split spots is terrible, terrible, TERRIBLE Split spots is terrible! From the beginning they had TERRIBLE customer service. The unit my roomates and I moved into looked nothing like in the pictures. They would change locks, and send people in the unit. When other tenants or another individual would be send from split spots to do a service they would knock once and if they got no answer they would proceed to open the door with there own key. This would happen often and even when we’re not there. I had to hide some of my personal belongings because I was afraid it would get stolen in “my own home,” as a girl I had to lock my own bedroom door, and take other safety precautions just in case split spot workers would come uninvited. Whenever we would have an issue it would take months for it to be looked at and when it was looked at it probably wouldn’t be fixed. There was an insect and rat infestation which ruined my furniture and clothes. Ofc we informed split spot about this and they did nothing about it. Whenever we wanted to go in contact with split sports it would take days to even get a response. My roomates and I got tired of the situation, refused to pay for the last couple rents or utilities and got out of there as soon as we could. There were 3 people living in our unit ( including me) and utilities cost each person over 250$ a month. I have been living in Boston apt and I have never spent that much on gas and electricity. Utilities was basically 1/3 of my rent for a trash place. Split spots did send us several emails after telling us to pay our fees but quickly stopped when we told threatened them with legal charges for there unmaintained and hazardous units.

Satisfied with the Service I have been living in the Splitspot places for over two years. Though there had been some problems throughout this time, I am mostly satisfied with their service. I could reach Splitspot people through email, and usually the problems that I faced got solved soon.