Non-reaponsive waste of time I attempted to use splitspot to find a room in Boston and they were non reaponsive, did not connect me with any of the apartments, and did not follow up on any of my questions. This prevented me from contacting any of the potential rooms making this platform useless. I ended up having to use another platform. I also know another potential customer who after multiple email exchanges was left in the same spot. This may work for some people but you have to be lucky I would go elsewhere.

Just don't You're going to be looking for a place to live in Boston, DC, New York, wherever. You're going to see that a vast number of living spaces w/roommates are managed by this company. You're going to look up reviews and think the same thing I did. "There's no way they can be that bad, right?" And indeed, right. There's no one way Splitspot can be that bad, just a thousand different unexpected ways that will assail you throughout your time living at one of their properties. Lack of responsiveness, weird fees out of nowhere, lack of responsiveness, no legitimate or serious vetting of your roommates, being told to try nonexistent fixes for utility issues for days before someone was sent out (I can't push the red button under the sink because there is no red button under the sink), and did I mention the lack of responsiveness? You're going to try to rationalize the choice -- well, they have most of the listings in the city, they must be legit, right? Please don't make the same mistakes I did. The only reason this isn't 0 stars is because the site won't let me and the bathroom ceiling only started leaking brown goo a few weeks before I moved out, so comparatively it wasn't too much of a hassle. If you're desperate and think you can't do better, believe me, you can.

Terrible experience Terrible experience Lacked proper communication, from begging to end They only provide an automated text-only phone number, and do not reply to emails They send cryptic messages with little information on what / how to do what’s next They often go back on their word and backtrack (accept your application then rescind, send you a lease and then give the property to somebody else) so you cannot trust them

They kicked me out of my apartment mid lease Only use SplitSpot as a last option when you need a place ASAP and can't find anything. I had a year lease with them and when my other roommates were moving out SplitSpot kicked me out with 2 weeks notice to pick one of their other available apts to move in to MID LEASE. (They write into your lease that they are allowed to do this so you have no recourse) Not only that but theyre completely incompetent with support. I had issues that took me emailing weekly for a month for them to finally send someone out to fix. The worst property managers I've experienced in Boston without question.

Overall satisfied, support could be better though Support could be better. However, after being quite insistent, I finally managed to get my application processed. I'm very happy with it, but I do have to point out the somewhat poor support offered by the agency. I had to submit three times the same documents to get verified. I also had to consistently insist to get my application moved forward and my emails read. I did have an overall positive experience, but you must be insistent.