Nightmare What a nightmare!!! The worst rental company anyone could come across, pretty much you have no one to talk to because their phone line never works and you can’t even leave a message. The emails are pointless it's like talking to a brick wall. I Moved to ( 9 Mount Pleasant St ) From pictures that don't represent the actual house, the apt was filthy, rodent infestation which is left to deal with by yourself, It wasn't livable space, I requested to my money back and 4 Weeks later I am still waiting for a responds.

I’m having a couple of bad experiences… I’m having a couple of bad experiences with split spot. There’s good.. tho when money is involved the bad is bad. Coercing tenants to resign to another lease, not even half way through their original; just to charge us more is CRIMINAL Making mistakes on our bills IS UNACCEPTABLE. Constantly changing third party’s where tenants are suppose to pay their utilities is the reason behind splitspot charging its tenants “overdue payments” for utilities. Due to there incompetence. It sucks because I really liked this place and what it had to offer in terms of a setting.

New Microwave I have been asking for a microwave since I monitor my room on December 1, 2022. I cannot blame Splitspot AT ALL, because they were in constant contact with me and provided me with updates even when there was nothing to update. I just wish that my landlord was as on top of things as Split Spot and it's team. My only complaint is that I wish my roommates were cleaner, but I guess that's what Chlorox wipes are for. If it wasn't for the SplitSpot teams diligence I would probably still be without a microwave. Thank you for all your help.

I won't use their service... I won't rent with them because they demonstrate they are not available to their customers even during the onboarding stage, so how can I trust them to be there for me during a tenancy? The truth is, I cannot. Their non-existent help during the pre-rental stage includes no email, chat, or question ever being addressed; bot answers are all I get, and if it's this bad pre-rental than SplitSpot is a "no go". Trustpilot is wrong to give them 2.9 stars when they only have 2 reviews at this writing, each being 1 star only.

NEVER Rent with SplitSpot Have never had customer service as poor as this before. Never received keys to the building, lock boxes were empty and no codes had even been provided. 6 weeks with broken AC during two 95 degree heatwaves in Boston and after 3 weeks all they did was reset the breaker, AC was never even fixed, I was just moved out. Was then charged for full utilities even with the broken AC, $75 out of my security deposit just to review the property even after photos of empty clean room were provided? Tours of the apartment with no notice given, and we were only informed of any visits after they would have come.