Satisfied with the Service I have been living in the Splitspot places for over two years. Though there had been some problems throughout this time, I am mostly satisfied with their service. I could reach Splitspot people through email, and usually the problems that I faced got solved soon.

I won't use their service... I won't rent with them because they demonstrate they are not available to their customers even during the onboarding stage, so how can I trust them to be there for me during a tenancy? The truth is, I cannot. Their non-existent help during the pre-rental stage includes no email, chat, or question ever being addressed; bot answers are all I get, and if it's this bad pre-rental than SplitSpot is a "no go". Trustpilot is wrong to give them 2.9 stars when they only have 2 reviews at this writing, each being 1 star only.

Inhumane living situations FILTHY apartment. The house I live in has NEVER been deep cleaned, there are even hair from previous tenants stuck to the walls. CRAZY expensive for what it is. Damages are not taken care of (they send YouTube videos instead of professionals) and we also have a massive rodent problem - they said they would send an exterminator, guess what, somebody came and put up ONE (!) additional trap… no serious solution to the problem! The company does not care at all that people are living in inhumane housing situations. I am considering taking legal actions against SplitSpot mainly because of the health concerns that come with the housing. Please spread the word that people should avoid SplitSpot as much as possible!

Great roommate matching They have a really good process for finding roommates for someone new to the city - the people i'm living with are great. The quality of the apartment is ok - but not really something splitspot handles. Landlord is responsive tho

Nightmare What a nightmare!!! The worst rental company anyone could come across, pretty much you have no one to talk to because their phone line never works and you can’t even leave a message. The emails are pointless it's like talking to a brick wall. I Moved to ( 9 Mount Pleasant St ) From pictures that don't represent the actual house, the apt was filthy, rodent infestation which is left to deal with by yourself, It wasn't livable space, I requested to my money back and 4 Weeks later I am still waiting for a responds.