Overall experience Overall, I think Splitspot works well if you are persistent with issues. However, the initial quality of the service is not the best. When I first arrived to my apartment, a lot of appliances were broken and some electricity outlets not working. The cleaning service that they offer is very poor as well. I don't really feel a difference when the cleaning crew comes prior to a new roommate move-in. But, as mentioned, they finally solve problems after being patient and persistent.

I’m having a couple of bad experiences… I’m having a couple of bad experiences with split spot. There’s good.. tho when money is involved the bad is bad. Coercing tenants to resign to another lease, not even half way through their original; just to charge us more is CRIMINAL Making mistakes on our bills IS UNACCEPTABLE. Constantly changing third party’s where tenants are suppose to pay their utilities is the reason behind splitspot charging its tenants “overdue payments” for utilities. Due to there incompetence. It sucks because I really liked this place and what it had to offer in terms of a setting.

Terrible experience Terrible experience Lacked proper communication, from begging to end They only provide an automated text-only phone number, and do not reply to emails They send cryptic messages with little information on what / how to do what’s next They often go back on their word and backtrack (accept your application then rescind, send you a lease and then give the property to somebody else) so you cannot trust them

Great roommate matching They have a really good process for finding roommates for someone new to the city - the people i'm living with are great. The quality of the apartment is ok - but not really something splitspot handles. Landlord is responsive tho

Overall satisfied, support could be better though Support could be better. However, after being quite insistent, I finally managed to get my application processed. I'm very happy with it, but I do have to point out the somewhat poor support offered by the agency. I had to submit three times the same documents to get verified. I also had to consistently insist to get my application moved forward and my emails read. I did have an overall positive experience, but you must be insistent.