Wish I could give negative stars Wish I could give negative stars. My daughter and her roommates discovered their apartment would be rented out from under Them when the new tenants came to tour. We called splitspot and could not get a straight honest answer. We saw apartment listed in apartments.com. Unethical and dishonest. The only answer I could get was a scripted statement. This is after weeks trying to get a broken dryer fixed with NO luck. At best this is a very poorly run organization. More likely it is an unethical organization taking advantage of young people trying to find affordable housing in greater Boston. Please for your own sake DO NOT do business with them at all!!!!!!!!

Horrible management of Property Horrible management of properties. They are unresponsive to emails, and you never know when they might decide to drop the property, giving you a quick turn around on trying to find a new place. If you’re in it for a short term lease, just sublet. Yes, there leases are illegal. Usually unsigned by them. I never received lead law documents that were required by law in Massachusetts. They’ll keep your security deposit for a cleaning service, which is an absolute joke because I had the pleasure of sticking around the place after I had moved out because my friend was still a tenant, and they threw water on the floor and tracked mud everywhere. Truly the most horrendous experience ever. Never again.

Terrible experience Terrible experience Lacked proper communication, from begging to end They only provide an automated text-only phone number, and do not reply to emails They send cryptic messages with little information on what / how to do what’s next They often go back on their word and backtrack (accept your application then rescind, send you a lease and then give the property to somebody else) so you cannot trust them

Nightmare What a nightmare!!! The worst rental company anyone could come across, pretty much you have no one to talk to because their phone line never works and you can’t even leave a message. The emails are pointless it's like talking to a brick wall. I Moved to ( 9 Mount Pleasant St ) From pictures that don't represent the actual house, the apt was filthy, rodent infestation which is left to deal with by yourself, It wasn't livable space, I requested to my money back and 4 Weeks later I am still waiting for a responds.

They kicked me out of my apartment mid lease Only use SplitSpot as a last option when you need a place ASAP and can't find anything. I had a year lease with them and when my other roommates were moving out SplitSpot kicked me out with 2 weeks notice to pick one of their other available apts to move in to MID LEASE. (They write into your lease that they are allowed to do this so you have no recourse) Not only that but theyre completely incompetent with support. I had issues that took me emailing weekly for a month for them to finally send someone out to fix. The worst property managers I've experienced in Boston without question.