Great roommate matching They have a really good process for finding roommates for someone new to the city - the people i'm living with are great. The quality of the apartment is ok - but not really something splitspot handles. Landlord is responsive tho

Overall experience Overall, I think Splitspot works well if you are persistent with issues. However, the initial quality of the service is not the best. When I first arrived to my apartment, a lot of appliances were broken and some electricity outlets not working. The cleaning service that they offer is very poor as well. I don't really feel a difference when the cleaning crew comes prior to a new roommate move-in. But, as mentioned, they finally solve problems after being patient and persistent.

Wish I could give negative stars Wish I could give negative stars. My daughter and her roommates discovered their apartment would be rented out from under Them when the new tenants came to tour. We called splitspot and could not get a straight honest answer. We saw apartment listed in apartments.com. Unethical and dishonest. The only answer I could get was a scripted statement. This is after weeks trying to get a broken dryer fixed with NO luck. At best this is a very poorly run organization. More likely it is an unethical organization taking advantage of young people trying to find affordable housing in greater Boston. Please for your own sake DO NOT do business with them at all!!!!!!!!

I’m having a couple of bad experiences… I’m having a couple of bad experiences with split spot. There’s good.. tho when money is involved the bad is bad. Coercing tenants to resign to another lease, not even half way through their original; just to charge us more is CRIMINAL Making mistakes on our bills IS UNACCEPTABLE. Constantly changing third party’s where tenants are suppose to pay their utilities is the reason behind splitspot charging its tenants “overdue payments” for utilities. Due to there incompetence. It sucks because I really liked this place and what it had to offer in terms of a setting.

There's a reason why splitspot is under 3 stars. Don't learn it the hard way. I've been with them for more than a year. They were fine before, but honestly, as of late, 90% of my headaches come from them. Terrible at getting back to you. Terrible at efficiently fixing problems. Their voice machine is broken. They won't fulfil their obligations with utilities - literally they forgot to pay for the wifi. Everyday I pray I don't get a Split Spot related problem. Don't be surprised if problems come up on their end and you have to deal with it. Some customer service reps are okay, but be careful if you talk more or ask too much about your problems because they have no qualms blocking you. Unprofessional in my opinon.