I won't use their service... I won't rent with them because they demonstrate they are not available to their customers even during the onboarding stage, so how can I trust them to be there for me during a tenancy? The truth is, I cannot. Their non-existent help during the pre-rental stage includes no email, chat, or question ever being addressed; bot answers are all I get, and if it's this bad pre-rental than SplitSpot is a "no go". Trustpilot is wrong to give them 2.9 stars when they only have 2 reviews at this writing, each being 1 star only.

Split spots is terrible, terrible, TERRIBLE Split spots is terrible! From the beginning they had TERRIBLE customer service. The unit my roomates and I moved into looked nothing like in the pictures. They would change locks, and send people in the unit. When other tenants or another individual would be send from split spots to do a service they would knock once and if they got no answer they would proceed to open the door with there own key. This would happen often and even when we’re not there. I had to hide some of my personal belongings because I was afraid it would get stolen in “my own home,” as a girl I had to lock my own bedroom door, and take other safety precautions just in case split spot workers would come uninvited. Whenever we would have an issue it would take months for it to be looked at and when it was looked at it probably wouldn’t be fixed. There was an insect and rat infestation which ruined my furniture and clothes. Ofc we informed split spot about this and they did nothing about it. Whenever we wanted to go in contact with split sports it would take days to even get a response. My roomates and I got tired of the situation, refused to pay for the last couple rents or utilities and got out of there as soon as we could. There were 3 people living in our unit ( including me) and utilities cost each person over 250$ a month. I have been living in Boston apt and I have never spent that much on gas and electricity. Utilities was basically 1/3 of my rent for a trash place. Split spots did send us several emails after telling us to pay our fees but quickly stopped when we told threatened them with legal charges for there unmaintained and hazardous units.

Overall satisfied, support could be better though Support could be better. However, after being quite insistent, I finally managed to get my application processed. I'm very happy with it, but I do have to point out the somewhat poor support offered by the agency. I had to submit three times the same documents to get verified. I also had to consistently insist to get my application moved forward and my emails read. I did have an overall positive experience, but you must be insistent.

Terrible experience Terrible experience Lacked proper communication, from begging to end They only provide an automated text-only phone number, and do not reply to emails They send cryptic messages with little information on what / how to do what’s next They often go back on their word and backtrack (accept your application then rescind, send you a lease and then give the property to somebody else) so you cannot trust them

Just don't You're going to be looking for a place to live in Boston, DC, New York, wherever. You're going to see that a vast number of living spaces w/roommates are managed by this company. You're going to look up reviews and think the same thing I did. "There's no way they can be that bad, right?" And indeed, right. There's no one way Splitspot can be that bad, just a thousand different unexpected ways that will assail you throughout your time living at one of their properties. Lack of responsiveness, weird fees out of nowhere, lack of responsiveness, no legitimate or serious vetting of your roommates, being told to try nonexistent fixes for utility issues for days before someone was sent out (I can't push the red button under the sink because there is no red button under the sink), and did I mention the lack of responsiveness? You're going to try to rationalize the choice -- well, they have most of the listings in the city, they must be legit, right? Please don't make the same mistakes I did. The only reason this isn't 0 stars is because the site won't let me and the bathroom ceiling only started leaking brown goo a few weeks before I moved out, so comparatively it wasn't too much of a hassle. If you're desperate and think you can't do better, believe me, you can.