Satisfied with the Service I have been living in the Splitspot places for over two years. Though there had been some problems throughout this time, I am mostly satisfied with their service. I could reach Splitspot people through email, and usually the problems that I faced got solved soon.

This company is ILLEGAL This company is ILLEGAL. They CHANGED THE LOCKS on the doors WITHOUT notice. Tenants were LOCKED OUT OF THEIR OWN HOME. They refuse to make necessary repairs including FIRE HAZARDS. They put tenants in hazardous conditions. I have been in two different rentals under Splitspot. Splitspot is the MOST ILLEGAL company I have ever personally known. They must have the most incredible legal team because they should have been sued about five million times by now. NEVER EVER use Splitspot. EVER.

Split spots is terrible, terrible, TERRIBLE Split spots is terrible! From the beginning they had TERRIBLE customer service. The unit my roomates and I moved into looked nothing like in the pictures. They would change locks, and send people in the unit. When other tenants or another individual would be send from split spots to do a service they would knock once and if they got no answer they would proceed to open the door with there own key. This would happen often and even when we’re not there. I had to hide some of my personal belongings because I was afraid it would get stolen in “my own home,” as a girl I had to lock my own bedroom door, and take other safety precautions just in case split spot workers would come uninvited. Whenever we would have an issue it would take months for it to be looked at and when it was looked at it probably wouldn’t be fixed. There was an insect and rat infestation which ruined my furniture and clothes. Ofc we informed split spot about this and they did nothing about it. Whenever we wanted to go in contact with split sports it would take days to even get a response. My roomates and I got tired of the situation, refused to pay for the last couple rents or utilities and got out of there as soon as we could. There were 3 people living in our unit ( including me) and utilities cost each person over 250$ a month. I have been living in Boston apt and I have never spent that much on gas and electricity. Utilities was basically 1/3 of my rent for a trash place. Split spots did send us several emails after telling us to pay our fees but quickly stopped when we told threatened them with legal charges for there unmaintained and hazardous units.

Overall experience Overall, I think Splitspot works well if you are persistent with issues. However, the initial quality of the service is not the best. When I first arrived to my apartment, a lot of appliances were broken and some electricity outlets not working. The cleaning service that they offer is very poor as well. I don't really feel a difference when the cleaning crew comes prior to a new roommate move-in. But, as mentioned, they finally solve problems after being patient and persistent.

Overall satisfied, support could be better though Support could be better. However, after being quite insistent, I finally managed to get my application processed. I'm very happy with it, but I do have to point out the somewhat poor support offered by the agency. I had to submit three times the same documents to get verified. I also had to consistently insist to get my application moved forward and my emails read. I did have an overall positive experience, but you must be insistent.