Incompetent Landlord and Poor Maintenance Having rented multiple properties in London, Lexadon are by far the worst and most incompetent landlord that my partner and I have encountered. Administration is poor and unorganised, partnered with a lack of accountability and inefficient management of office staff and premises. The maintenance team have extremely poor communication and terrible customer service. Incident reports, emails and calls are frequently ignored, and complaints are left without response or action. We would not recommend entering into a relationship with Lexadon unless you have time to waste on the constant chasing required to get anything done. A disappointing lack of care for tenants was shown when poor building maintenance caused power outages, and a bike was stolen from the “secure bike parking area”. When you take over a property, do not expect any maintenance work requested or cleaning to have been done between tenancies, as keys are handed over by the previous tenants only 1 hour earlier than you receive them via the inventory clerk. Overall, an extremely stressful and negative experience and we would advise others to steer clear of this unreliable landlord and their poorly maintained properties.

Avoid this company I would be very cautious about renting a Lexadon propriety. Of all the landlords, and property companies I have rented with, they are by far the worst, as well as the probably the most incompetent. The team that looks after tenants have almost no knowledge of tenancy and rental laws. They will often try to make requests that are not fitting with your rights as a tenant, so make sure you have read up on your rights as a tenant. From the day we moved in it was a nightmare. The flat was in a disgusting state, it had not been cleaned and we had to argue to get a cleaner in. They told us the walls would remain dirty as we had not specifically asked for them to be painted or cleaned. The heating did not work, and we had to wait two weeks to get it fixed. I had to spend the first weeks cleaning and fixing multiple issues in the flat as it was as noted that they would not be fixed due to us not mentioning the request on our offer letter. They will often claim that they have not received information/files/emails etc so make sure you keep a record of everything. They are rude and condescending in communication, and often claim things are “not their job”. They will make claims without doing any checks. We were threatened with a charge as we had “changed the locks”. We had not changed them, it was just nobody from the office could be bothered to actually check this claim, and we had to film ourselves using the keys. Accounts also had our move our date wrong so kept sending letters claiming “rent arrears” but they would not respond to our emails explaining we had moved out. Thankfully I spoke to Clare on the phone who resolved the issue immediately. The maintenance team are horrendous, you will need to continually chase them, it took 18 months to get some of our issues fixed (replacement blinds for example) You have to basically beg, and explain how it’s damaging their property before they will do anything. The workmen who come are really really helpful and will try to do the best for you, so that’s good. Over all a dreadful renting experience, please be very careful with this company.

Rude staff, poor repairs - terrible company all round Rude, dismissive staff who rarely respond to emails in a timely manner or address the issues you raise. Frequently increase rent but extortionate amounts without justification. Repairs are shoddy and poorly done, flats are single glazed with minimal insulation. The worst

Shockingly poor service to tenants Shockingly poor service to tenants, including ignoring emails flagging issues, in particular relating to rotten windows that we were consistently advised need to be and would be replaced (14 months and counting since they sent out a contractor to take a look at them who advised that they are in great need of replacement). The contractor also helpfully told us that we were not the worst of the properties that they had seen re. window condition, so we can be quite sure that this is not just a unique problem to us! On the occasions they do respond, they insist that we go through their “Workflow” system, which allows for them to pick and choose what problems they want to solve and which ones they want to ignore (as occurred on a number of occasions). They then consistently rents above market rates, in spite of acknowledging that these issues have not been dealt with, because they can. They in fact so far as to tell us that they will be able to get more money if they put it on the market, so they are quite happy renting out terrible properties at exorbitantly high prices, cementing my reasonable opinion that Lexadon are the worst in the London rental market cesspit. Avoid at all costs until the rating starts going up.

Stay away from Lexadon Lexadon have been the worst letting agent that I have ever encountered after my 9 years residency in London. We had one broken and constantly open window in our kitchen. All the windows in the living room were falling apart (literally glass falling off to the street/ inside the house). We reported the issues several times and they kept sending us an almost automatic response saying 'we are trying to get a quote from a contractor'. Two years later, nothing was done about it. Nevertheless, they proposed a 25% increase in rent, which was disproportionate to market rates and definitely to the state of the flat. Email communication from them is mostly rude and infantilising - they seem to imagine themselves as lecturing naughty children rather than trying to help paying adult customers.