Incompetent Landlord and Poor Maintenance Having rented multiple properties in London, Lexadon are by far the worst and most incompetent landlord that my partner and I have encountered. Administration is poor and unorganised, partnered with a lack of accountability and inefficient management of office staff and premises. The maintenance team have extremely poor communication and terrible customer service. Incident reports, emails and calls are frequently ignored, and complaints are left without response or action. We would not recommend entering into a relationship with Lexadon unless you have time to waste on the constant chasing required to get anything done. A disappointing lack of care for tenants was shown when poor building maintenance caused power outages, and a bike was stolen from the “secure bike parking area”. When you take over a property, do not expect any maintenance work requested or cleaning to have been done between tenancies, as keys are handed over by the previous tenants only 1 hour earlier than you receive them via the inventory clerk. Overall, an extremely stressful and negative experience and we would advise others to steer clear of this unreliable landlord and their poorly maintained properties.

Shambolic organisation Spent over 6 months trying to get a balcony door fixed to no avail - it took an email copying the MD (found on LinkedIn) for anything to happen and even then the door wasn't fixed properly - just a sliding bolt fitted across the top as the doors are "bespoke" so presumably Lexadon have no intention of buying a new one? Absolute shambles. No record of maintenance visits to the property so no proper follow up after visits, literally NINE visits to the property to look at the balcony door (let alone other issues). Formal letter received for 33p of rent unpaid... no internal communication, agreed to freeze our rent due to issues with the balcony door then tried to charge us ~£50 extra per month on renewal. Finally... holding onto our deposit for well over 10 days stipulated by the DPS despite us giving 2 months notice so plenty of advance warning we'd want our money back? Cowboys.

Stay away from Lexadon Lexadon have been the worst letting agent that I have ever encountered after my 9 years residency in London. We had one broken and constantly open window in our kitchen. All the windows in the living room were falling apart (literally glass falling off to the street/ inside the house). We reported the issues several times and they kept sending us an almost automatic response saying 'we are trying to get a quote from a contractor'. Two years later, nothing was done about it. Nevertheless, they proposed a 25% increase in rent, which was disproportionate to market rates and definitely to the state of the flat. Email communication from them is mostly rude and infantilising - they seem to imagine themselves as lecturing naughty children rather than trying to help paying adult customers.

Brixton Flat - Poor Landlord Hello, Lexadon were attentive to our requests at the beginning, they acknowledged that the flat was untidy in parts and organised for a cleaner to come round. This was appreciated. However, soon after we started to realise that Lexadon were extremely slow to respond to maintenance issues. We moved into the property in March and the extractor fan and light were bust, we officially reported the issue in April and 2/3 months later the issue still hasn't been addressed. No communication at all. We had to call them to find out that their maintenance employee had left the company. Having spoken to neighbours and reading reviews here, it's clear Lexadon are very poor at addressing maintenance issues which fall under their responsibility. The most concerning is that we promptly reported an urgent issue with both doors being unlocked/broken which left us vulnerable to theft or potential break ins. Almost 3 weeks later and nothing was communicated to us to reassure us that this issue was being taken seriously. Responses like 'Have you reported it on fixflo'. The whole attitude was cavalier to say the least. Sadly, my flatmate had his bike stolen, and make no mistake this was as a result of the broken doors. Anyone, could walk into our property. Over the time period, people will have noticed that the doors were broken. We share bike storage with Rum Kitchen. People would have eyed up my housemate's nice bike which had a D lock on it. It was cut through. We emailed Lexadon and now they finally seem to be acknowledging the urgency of the issue. A bit late for that, and so far refuse to accept any responsibility for the theft. To be seen. Avoid Lexadon if you want a landlord to care about its tenants. Thanks

Horrendous. Horrendous. Repeated failure to fix anything in the property including a ceiling which was left to leak for weeks. Left projects part constructed for months. Would ignore emails consistently. Attempted to overcharge us for multiple repairs. Would not treat damp/mould in the property causing a tenant to develop asthma. Only treated the damage once a formal note from a GP was sent over. Do not under any circumstances use this company. *In response to Lexadon* The issues were brought to your attention multiple times. In order for my experience to be 'verified' by Trustpilot, I had to provide evidence that what I'm saying was true. I was able to, hence the verification. Regarding the overcharging; the original charge which your employees fabricated was c.£2400 for a door and three fence panels. After endless querying and you company's failure to show what we were actually paying for, it was brought down to £600. If that isn't over charging I don't know what is. Furthermore, in your reply, you have failed to acknowledge anything regarding the 'part constructed projects' and asthma inducing mould. I'm therefore assuming that is something your company is taking responsibility for.