DO NOT RENT - BIKE STOLEN FROM INSIDE PROPERTY DUE TO REFUSAL TO FIX FRONT DOOR After multiple requests to fix the front doors to our porch and flats which have been broken for a couple of months, Lexadon has failed their duty to do so. My flatmate and I have notified Lexadon and they should have repaired the door urgently in accordance with their duty as a landlord. My road-bike has been stolen as a consequence of the open doors with a saw through a D lock that was easily accessible to any passer by due to the broken door. This should have been treated as a matter of urgency and was ignored and the Door is STILL UNLOCKED. There has been limited communication after calls and emails and they have not yet checked the CCTV. This poor level of service and lack of care for the tenants possessions and safety has led me to write this review.

Avoid this company I would be very cautious about renting a Lexadon propriety. Of all the landlords, and property companies I have rented with, they are by far the worst, as well as the probably the most incompetent. The team that looks after tenants have almost no knowledge of tenancy and rental laws. They will often try to make requests that are not fitting with your rights as a tenant, so make sure you have read up on your rights as a tenant. From the day we moved in it was a nightmare. The flat was in a disgusting state, it had not been cleaned and we had to argue to get a cleaner in. They told us the walls would remain dirty as we had not specifically asked for them to be painted or cleaned. The heating did not work, and we had to wait two weeks to get it fixed. I had to spend the first weeks cleaning and fixing multiple issues in the flat as it was as noted that they would not be fixed due to us not mentioning the request on our offer letter. They will often claim that they have not received information/files/emails etc so make sure you keep a record of everything. They are rude and condescending in communication, and often claim things are “not their job”. They will make claims without doing any checks. We were threatened with a charge as we had “changed the locks”. We had not changed them, it was just nobody from the office could be bothered to actually check this claim, and we had to film ourselves using the keys. Accounts also had our move our date wrong so kept sending letters claiming “rent arrears” but they would not respond to our emails explaining we had moved out. Thankfully I spoke to Clare on the phone who resolved the issue immediately. The maintenance team are horrendous, you will need to continually chase them, it took 18 months to get some of our issues fixed (replacement blinds for example) You have to basically beg, and explain how it’s damaging their property before they will do anything. The workmen who come are really really helpful and will try to do the best for you, so that’s good. Over all a dreadful renting experience, please be very careful with this company.

Incompetent Landlord and Poor Maintenance Having rented multiple properties in London, Lexadon are by far the worst and most incompetent landlord that my partner and I have encountered. Administration is poor and unorganised, partnered with a lack of accountability and inefficient management of office staff and premises. The maintenance team have extremely poor communication and terrible customer service. Incident reports, emails and calls are frequently ignored, and complaints are left without response or action. We would not recommend entering into a relationship with Lexadon unless you have time to waste on the constant chasing required to get anything done. A disappointing lack of care for tenants was shown when poor building maintenance caused power outages, and a bike was stolen from the “secure bike parking area”. When you take over a property, do not expect any maintenance work requested or cleaning to have been done between tenancies, as keys are handed over by the previous tenants only 1 hour earlier than you receive them via the inventory clerk. Overall, an extremely stressful and negative experience and we would advise others to steer clear of this unreliable landlord and their poorly maintained properties.

Do not rent - Lexadon do not respond to maintenance… Lexadon do not respond to maintenance issues in a timely manner. We have had a broken door for +6 months, despite flagging that this is a safety issue. The maintenance team occasionally come, sometimes without warning, but are rarely equipped or aware of what issues they are resolving. We have raised some maintenance issues (broken blinds) for now +6 months.

30% rent increase in 1 year — more than 15x London average So Lexadon have told me they are planning to jack up the rent by OVER 30 PER CENT in December (less than the legal six months minimum for yearly contract tenants). I’ve lived here for 9 months. The average private rental increase rate in London this year was around 2 per cent. That said, the elevator has worked three times. And the building is falling apart. You get the picture.