Watch out for Invitation Homes fees I have been with Invitation Homes since 2017. Very small issues but nothing major until now with the fees. They started sending us air vents, charging us 9.99 per month but we only get 4 a year. I signed a 2 year lease and on the second year they forgot that we agreed on a 2 year lease. Now what we agreed on is no longer valid and now they are charging each home 85.00 to get their internet package. I pay a lower cost and I have high internet speed which is what my company requires. Had they have me sign a 2 year lease this fee wouldn't be charged until 2025 lease agreement if I decided to stay. They are money hungry.

Since I moved into my residence, issue after issue Since I moved into my residence, its been absolutely downhill. I moved into this residential community on 03.29.2024 and I've called numerous times, opened number tickets, sent emails to my leasing agent, all to no avail. Issue: -Haven't had access to my mailbox upon inception -Haven't had my trash picked by contracted party since I moved in 1) Mailbox issue: I was never told the 'who/what/where/when' regarding retaining access to my mailbox. Damian Reid with IH gave my false information on 04.08.2024 to open a maintenance request for mailbox issues which further delayed my mailbox access - I should've been advised to visit my local post office to which I did on 04.07.2024. I then submitted a request via the post office to have my key changed however, they refused to inform me of what my mailbox number was as they said I have to get this from my leasing office. When I informed Damian Reid of this issue - he informed me that he wasn't sure of what my mailbox number is either and that I should go back to local post office for resolution. 2) Trash/garbage pickup I live in a residential community and since I've moved in, my trash has yet to be picked up. I've followed the strick guidelines in place by both my HOA and GFL, and every week, my garbage hasn't been collected. To date, garbage hasn't been picked up. Per guidelines, my trash bin is: -Placed outside Thursday evening prior to pickup -Bin 'is not' overflowing -Lid is fully closed -Bin is 5ft from any obstructions Note that I am a single person, and even though I do not accumulate truck loads of garbage, my garbage is now 3 weeks overdue!! ---Note that I moved on on 03.29.2024 and today's date of file is 19.Apr.2024 I still do not have access to my mailbox nor has the company GFL pickup my garbage.

FORCED internet package-Can not opt-out on They are now starting a new policy of forcing tenants in my area who are renting with them to have a 85.00 internet bundle package added to the already increased rent! I have called and asked for them to remove this bundle package because I do not even watch cable but my leasing consultant said it was a nationwide roll out and she couldn't do anything about it. Why not actually ask the people who are renting from you all if that is a service they want first before FORCING THEM TO PAY IT and having not the choice to opt-out on it. THAT IS NOT RIGHT. This company rent gouges and they know it. This company already charges 9.95 for air filter fees, a smart home fee (thankfully I opted out on-AND WAS ALLOWED TO OPT OUT ON), and now they are FORCING you to add a 85.00 internet bundle package to your lease if you renew with them for the 2024-2025 year. I don't even watch cable! Why is this company forcing this on the tenants?! All it is, is more money in the pockets for this company. Stop rent gouging!

Research Their Lawsuit! Invitation Homes took over Streetlane Properties during our last three months of our lease and we wish we got out sooner! The move-out appointment was insulting and they took almost all of our security deposit. Mind you, we had a month buffer to our new place and they still had the audacity to charge us for petty “damages” like a sink draining slow and gutters not being spotless. Beware that the utilities bill also doesn’t add up and you will be paying well above what you actually use (confirmed through us moving out a month early!) Please stay away from them, it’s not worth it.

Renters beware this company needs to do… Renters beware this company needs to do better. I moved into one of their homes and right from the start even before I got into the house there were mountains of delays one after the next. The latest is my water getting cut off because of an outstanding water bill that they have not paid. Meanwhile, every month the water bill is included in my rent so while I’m busy paying my water bill, they are neglecting to keep up with the payment to the city. I was also told that they are only going to provide a certain amount for a hotel room not enough for the room or I can pay the outstanding balance to get the water turned back on. SMH