Invitation Homes Agent Review In all of my years working with real estate related agents, I have never dealt with anyone as competent, compassionate and professional as Cristina Filippelli. She is by far Invitation's best asset and truth be told, I probably would not have been able to do business with them without her help. If you indeed lease from Invitation in the Jacksonville area, consider yourself exceptionally fortunate to have her as your advocate. Danny P

Research Their Lawsuit! Invitation Homes took over Streetlane Properties during our last three months of our lease and we wish we got out sooner! The move-out appointment was insulting and they took almost all of our security deposit. Mind you, we had a month buffer to our new place and they still had the audacity to charge us for petty “damages” like a sink draining slow and gutters not being spotless. Beware that the utilities bill also doesn’t add up and you will be paying well above what you actually use (confirmed through us moving out a month early!) Please stay away from them, it’s not worth it.

Somebody Need to be Fired I received a reply from my recent review. Apparently the person who called was just as inadequate to assist. her name is Guia or something close to that. After speaking with her I asked her name. When she replied I told her you are the same nasty condescending person that I spoke to before and I rather not speak to you again. My issue was the insurance charges. She asked me to send her proof of my insurance to which I replied I sent it twice. Our continued conversation revealed to me the insidious lack of communication between their entities which is why she did not have a copy of my policy. I decided that it was in my best interest to forfeit my claim of being overcharged so I would not behave unprofessionally. IH is by far the worst I have ever dealt with and liken our relationship to a bad marriage that needed to be over. There is a Class Action lawsuit against them for the very reason for my concerns. yet, they act like its nothing. I personally hope they fire Guia and hire someone who has both the sensitivity to deal with customers and the professionalism warranted by her position.

Incantation homes acquired my property… Incantation homes acquired my property some time at the end of 2023. In January 2024 I was sent an email stating my rent would increase from $2100 to $2520. I let them not I would not be signing a lease with them. I was contacted by an individual in April 2024 who wanted to negotiate the rent increase in an attempt to get us to stay. I told him we would not be doing that. Now from January until April we did not have access to the digital copy of our lease because they did not import them over from the previous property management company. I took possession of the property in May of 2023 but the lease they had stated my agreement was up in April of 2024 not May 2023. Long story boring after lots of unanswered emails and phone calls invitation homes raised my last months rent to $2520 and added an additional $504 “month to month” rent on top of that. I have been a renter in seven different states over the last 16 years and never once have I had a month to month rent tacked on. I would not recommend this company to anyone

Moved in two weeks ago disaster Moved in two weeks ago. This residence should never have been allowed to lived in. The pool is completely green with probably a foot of algae on the bottom. The room was leaking and dozens of other issues. Customer service talks to you as if everything is fine. This is beyond slumlord style living.