Worst Home Tour EVER Yikes! My husband, daughter, and I just toured one of their homes in the suncoast area of Florida. We were so excited to finally find a home that fits our needs, however when we got there the home was a disaster. The front screen door had to be pulled open by all my husband with all of his might and we noticed that the screen door was busted in a few places. Once we walked in, immediate old house smell and greeted with a dead roach right in the walkway. Walls scuffed, other dead bugs on the floor, paint missing and sloppily painted over holes in the wall, dirty floors and countertops, fridge scratched to all get out, major stain in the bathroom shower, lanai dirty, and flooring cracked. However, we loved the layout and location, but this was not move in ready (listed as move in ready). We used to live in a not so good area in another state in a college town, and even our place built in the 80s was more upkept than this was (2000s home in a HOA community)--and that was with previous college students living there. Not to mention, if we would leave our current place in the state, we would loose our security deposit plus have to pay extra. It was incredibly unkept and gross. Now here's the kicker, on the way home I was like wait did we tour the right house, as I remember in the listing it had a soaker tub and carpet, and a slightly different layout, but I was not for sure as we have been looking at a lot of houses. Got in at home, looked it up, and the listing has the WRONG house pictures. Address correct, but the exterior and interior completely, 100% different! We reverse google image searched and the photos are also used in another listing in an area about 25 minutes away. I called customer service and they did not seem to understand that the pictures are not of the correct house. Without a doubt, the worst home tour we have done. Very dissatisfied with Invitation Homes. After this experience we will never rent/lease or use Invitation Homes.

Since April 15 I call and let the… Since April 15 I call and let the company know that the well water system has went out again. It’s April 22 and I still have no running water in the property. Don’t know what else I need to do for this issue to be resolved. This is very frustrating and disappointing plus disgusting service at the end of the day. No one ever know anything not ever has an answer about this issue and it’s very disappointing right now with everything and how the process is very unsatisfied to complete in a matter of timeframes.

Incantation homes acquired my property… Incantation homes acquired my property some time at the end of 2023. In January 2024 I was sent an email stating my rent would increase from $2100 to $2520. I let them not I would not be signing a lease with them. I was contacted by an individual in April 2024 who wanted to negotiate the rent increase in an attempt to get us to stay. I told him we would not be doing that. Now from January until April we did not have access to the digital copy of our lease because they did not import them over from the previous property management company. I took possession of the property in May of 2023 but the lease they had stated my agreement was up in April of 2024 not May 2023. Long story boring after lots of unanswered emails and phone calls invitation homes raised my last months rent to $2520 and added an additional $504 “month to month” rent on top of that. I have been a renter in seven different states over the last 16 years and never once have I had a month to month rent tacked on. I would not recommend this company to anyone

Avoid Invitation Homes at ALL COSTS I honestly regret renting from this company. Our move-in date was delayed 3 times and when we finally moved in, the house was still a mess. The front and backyard have had virtually nothing done i.e overgrown plants and trees, weed covered lawn and rotting flowerbed borders. The paint is peeling off the outside wall but they refuse to paint it until the HOA complains. The AC only blew hot air (in FL). The overall condition of the inside is just poor i.e. old/broken fixtures or handles, dead batteries in all of the remotes (garage/ceiling fans). Did they even do anything after the previous tenant moved out? It is clear that Invitation puts as little money/effort as possible into their properties yet for some reason the rent keeps going up! On top of that you are forced into their SmartRent plan which includes a Ring doorbell and quarterly air filter deliveries. It tacks on more money to your rent even if you don't want it. They also force you into a Spectrum internet package but it costs more than if you just got a plan yourself. Do yourself a favor and avoid these properties.

Terrible Customer Service/Overcharging Fees I am a current tenant and scheduled to move out in a few days. I have been a ten ant for 3 consecutive years and have never missed a payment or was ever late until I tried to schedule auto pay. It did it on the 1st day of the month thinking it would be processed that same day. I was charged a late fee because they said it needed to be done a day earlier than the 1st day of the month. Although the auto pay was accepted the following month the payment was also not processed thus resulting in being charged more late fees. I started driving 40 miles to drop off my payment which I did for almost 5 months while I waited for return calls that were promised within 24-48 hours. I was being charged for Renter's Insurance while I had my own coverage. I sent copies of proof of insurance and yet I am still being charged. Just this past few days I made a payment inclusive of the late fees and as late as yesterday I see I still owe IH $62 which also include insurance. No one ever calls back. You can't speak directly to anyone. Perhaps the worst communication set up in history.