Since April 15 I call and let the… Since April 15 I call and let the company know that the well water system has went out again. It’s April 22 and I still have no running water in the property. Don’t know what else I need to do for this issue to be resolved. This is very frustrating and disappointing plus disgusting service at the end of the day. No one ever know anything not ever has an answer about this issue and it’s very disappointing right now with everything and how the process is very unsatisfied to complete in a matter of timeframes.

Invitation Homes Agent Review In all of my years working with real estate related agents, I have never dealt with anyone as competent, compassionate and professional as Cristina Filippelli. She is by far Invitation's best asset and truth be told, I probably would not have been able to do business with them without her help. If you indeed lease from Invitation in the Jacksonville area, consider yourself exceptionally fortunate to have her as your advocate. Danny P

Moved in two weeks ago disaster Moved in two weeks ago. This residence should never have been allowed to lived in. The pool is completely green with probably a foot of algae on the bottom. The room was leaking and dozens of other issues. Customer service talks to you as if everything is fine. This is beyond slumlord style living.

Terrible Customer Service/Overcharging Fees I am a current tenant and scheduled to move out in a few days. I have been a ten ant for 3 consecutive years and have never missed a payment or was ever late until I tried to schedule auto pay. It did it on the 1st day of the month thinking it would be processed that same day. I was charged a late fee because they said it needed to be done a day earlier than the 1st day of the month. Although the auto pay was accepted the following month the payment was also not processed thus resulting in being charged more late fees. I started driving 40 miles to drop off my payment which I did for almost 5 months while I waited for return calls that were promised within 24-48 hours. I was being charged for Renter's Insurance while I had my own coverage. I sent copies of proof of insurance and yet I am still being charged. Just this past few days I made a payment inclusive of the late fees and as late as yesterday I see I still owe IH $62 which also include insurance. No one ever calls back. You can't speak directly to anyone. Perhaps the worst communication set up in history.

Moveout Charges against my security… Moveout Charges against my security deposit. I rented for 3 years with invitation homes and when it was time to move out due to an outrageous price increase I did so by all of their guidelines. I completed the pre-move-out inspection with their inspector. I completed promptly anything that was asked of me. When I received my moveout statement I was charged for all kinds of ridiculous stuff. I filed a complaint with the Better Business Bureau and with invitation homes.