The unit we stayed in was unsafe The unit we stayed in was unsafe. We were unable to use the fireplace without smoke filling the unit. This was even after calling the office and someone coming out to inspect the flute and ventilate the unit. (We also did their one log slow start to warm up the chimney they suggested over phone). The heat worked in the bedrooms but the main living area and kitchen got really chilly without the ability to use the fireplace not to mention the health risk to us and our 6 month old with smoke/ carbon monoxide filling the condo. When we got home everything we owned smelled like a camp fire. This should be addressed before renting this unit to anyone. Pros: proximity to village, clean, two nice size bedrooms on different levels for nice privacy, nice large hot tub with easy access from indoors. Decent for price if they figure out the fireplace issue. Cons: fireplace unsafe (cold in main living area without it), one small bathroom with small shower, lots of stairs (split level), uneven flooring in kitchen and bathroom.

Pluses and minuses + Good location + Well stocked kitchen + Spacious + High but reasonable cost compared to others - Less than clean (mostly dusty & cobwebs) - Spiders (one between the bed sheets) - Torn carpet = trip hazard - Furnace cycled on & off every few minutes. A programmable thermostat would easily fix that annoyance. - 4pm check-in, 10am checkout with fee for checking out even one minute late -- so you get 2-3/4 days for the price of 3 days - 15-page agreement (leaving no liability/responsibility for management & owner)

Really poor experience around New Year's Waited more than hour just to get keys, and found out then that the property wasn't even ready yet. This was at 5:30 pm when check-in was supposed to be 4 pm. We didn't finally get in to the property until 6:30 pm. The dinner voucher provided didn't compensate for one of our two nights of vacation being so frustrating. The property itself was also lacking in things like paper towels, salt and pepper, enough towels and laundry detergent for more than two loads. There just want a thoughtful touch at all. Their policies surrounding check in and check out (10 am!) were ridiculous as well. You have to drive your own garbage to a dumpster or you get charged $25 a bag. It was the longest rental agreement I've ever had to sign.

Horrible experience Horrible experience! None of the kitchen appliances were in working condition and unfortunately I did not find this out until after I bought a couple hundred dollars worth of groceries. The floors are so slippery that you will fall several times and hurt yourself. Several of us were bruised up and I myself could not move for a couple days after hitting the ground so hard. There are cobwebs everywhere and the beds are cheap and uncomfortable. The master bedroom is good size yet it has a queen bed that feels like it’s 20+ years old. I wish that I had something positive to say about the home I was in as well as the company big bear vacations, but unfortunately there’s nothing but negative words to say. They are not accommodating and are only interested in your money. Stay away at all costs. If it looks too good to be true, it most definitely is.

Terrible Worst experience. We arrived at our cabin and it was filthy! EVERYTHING was dirty and there were mushrooms growing out of the wall! We called, emailed and even went into the office in person with no luck. We ended up leaving early. :( All of this during this pandemic as well. We had hoped to relax and ended up stressed out and out of pocket. Never again.