Vick
GBI got electrocuted from an exposed wire… I got electrocuted from an exposed wire for the radio/stereo. Both mornings we all woke up to deafening construction noises. The machine noises continued throughout the morning. Wanted to go on vacation to rest and relax but that was not at all the way that it went. Wanted tovplan several trips throughout this winter especially with the coming rain/snow this week but may have to consider looking elsewhere
Vacay in Big Bear
GBThe house was not clean upon arrival… The house was not clean upon arrival not stocked with towels, toilet paper, etc. We reached out to the office multiple times and waited several hours for a cleaning “crew” to arrive - which consisted of one woman with her daughter. They did not finish up until midnight on our first night. I felt terrible for the two of them, as I’m sure the oversight was not their fault. The only silver lining was that we were reimbursed for that first night’s stay. It wasn’t a great first experience that’s for sure.
Laura
GBTerrible Worst experience. We arrived at our cabin and it was filthy! EVERYTHING was dirty and there were mushrooms growing out of the wall! We called, emailed and even went into the office in person with no luck. We ended up leaving early. :( All of this during this pandemic as well. We had hoped to relax and ended up stressed out and out of pocket. Never again.
Almazan Venecia
MXRun as fast as you can! Worst experience EVER!! If you are looking to stay at a filthy house, filled with animal fur, grease, broken furniture, roaches and other bugs, dog poop all over the garden and a really noisy furnace, then this is the please to be!! Not worth the 3 hours waiting line for the checkin at all! Worst spend money ever!!!
San Diego Traveler
GBReally poor experience around New Year's Waited more than hour just to get keys, and found out then that the property wasn't even ready yet. This was at 5:30 pm when check-in was supposed to be 4 pm. We didn't finally get in to the property until 6:30 pm. The dinner voucher provided didn't compensate for one of our two nights of vacation being so frustrating. The property itself was also lacking in things like paper towels, salt and pepper, enough towels and laundry detergent for more than two loads. There just want a thoughtful touch at all. Their policies surrounding check in and check out (10 am!) were ridiculous as well. You have to drive your own garbage to a dumpster or you get charged $25 a bag. It was the longest rental agreement I've ever had to sign.