Bad Customer Service We were made to wait for more than an hour when we arrived for check-in since the cabin was not ready yet. I asked if we will be getting a late checkout then to compensate for the delay which was attributable to them and we were told “maybe” but not guaranteed. Bad customer service right there.

The house was not clean upon arrival… The house was not clean upon arrival not stocked with towels, toilet paper, etc. We reached out to the office multiple times and waited several hours for a cleaning “crew” to arrive - which consisted of one woman with her daughter. They did not finish up until midnight on our first night. I felt terrible for the two of them, as I’m sure the oversight was not their fault. The only silver lining was that we were reimbursed for that first night’s stay. It wasn’t a great first experience that’s for sure.

I got electrocuted from an exposed wire… I got electrocuted from an exposed wire for the radio/stereo. Both mornings we all woke up to deafening construction noises. The machine noises continued throughout the morning. Wanted to go on vacation to rest and relax but that was not at all the way that it went. Wanted tovplan several trips throughout this winter especially with the coming rain/snow this week but may have to consider looking elsewhere

Very disappointing Very disappointing, we arrived to a cabin that had not been cleaned, we found poop next to one of the beds. A lot of the utilities barely worked. Overall a very disappointing experience.

Horrible experience Horrible experience! None of the kitchen appliances were in working condition and unfortunately I did not find this out until after I bought a couple hundred dollars worth of groceries. The floors are so slippery that you will fall several times and hurt yourself. Several of us were bruised up and I myself could not move for a couple days after hitting the ground so hard. There are cobwebs everywhere and the beds are cheap and uncomfortable. The master bedroom is good size yet it has a queen bed that feels like it’s 20+ years old. I wish that I had something positive to say about the home I was in as well as the company big bear vacations, but unfortunately there’s nothing but negative words to say. They are not accommodating and are only interested in your money. Stay away at all costs. If it looks too good to be true, it most definitely is.