Nightmare, horrible customer service Subject: Unpleasant Stay at Fisher Man Paradise - Reservation No. 234100 I am writing to express my dissatisfaction with our recent stay at the Fisher Man Paradise property under Reservation No. 234100. Upon our arrival on Saturday, January 13, at 4:30 pm, we were surprised to find the house in an unclean state. Despite our immediate complaint, the company's response only involved sending two cleaning ladies who addressed some of the issues, such as vacuuming and cleaning the bathrooms. Our problems persisted when attempting to wash the couch bed's sheets, leading to a significant leak and, subsequently, a safety concern. Despite the intervention of a maintenance person, we were left uneasy about our safety until the early morning hours due to the potential electrical hazard. It was a nightmare!! Seeking resolution, we visited the rental main office the next day and spoke with Louis, expressing our disappointment. Unfortunately, our concerns were not met with the desired level of customer service, and our request for a refund for that night was denied. Overall, our experience was marred by cleanliness issues, safety concerns, and a lack of satisfactory customer service. We hope that our feedback will prevent new guests from being scammed.

House needs attention The house was large, and the location was great. But the fence had fallen down in one area, making it hard to contain the kids. The hot tub hadn't been serviced, and response time was slow to get to us. The yard had trash and clothing in it, so hadn't been maintained. There were mice in the kitchen and in the walls, there were ants all over the kitchen and dining areas. The worst part was glass in the green of the pool table - my child got glass shards in her hand and we had to visit the ER to remove them. Even worse, the management company never arrived after we called them to clean it up.

Run as fast as you can! Worst experience EVER!! If you are looking to stay at a filthy house, filled with animal fur, grease, broken furniture, roaches and other bugs, dog poop all over the garden and a really noisy furnace, then this is the please to be!! Not worth the 3 hours waiting line for the checkin at all! Worst spend money ever!!!

Very bad experience! Never again! Very bad experience! The house upon arrival was very dirty and dusty. I found old food, dirty diapers, and cobwebs all over. No enhanced cleaning here as advertised! They didn't even provide pillowcases and the pillows were all filthy. I was told that a ski lift ticket was included, when I checked in only a rental was (so might have been some confusion on the employee's end) since I got one the year before. The location was very dirty. I was offered a free day. Once management processed the complaint they only offered a refund for the cleaning fee. I felt ripped off by the entire experience and will never use them again. I found Big Bear Cool Cabins and I was very happy with them!

Won’t book again The cabin it’s self was big and clean. But there was a few things that were not working like the cable Tv we had no tv all weekend. We had bought food to cook over the weekend the oven was not working and as soon as I turned it on it, it started to smoke the room, i thought it was going to catch on fire. Once the trip was over I wrote an email to then Christina, and she responded to me right away and was able to get me a compensation for those issues. Even though I did receive a compensation, I don’t think I would book again with big bear vacations to many inconveniences. Big bear vacations should make sure each every appliance in the cabin is working before renting it out.That is why I only gave it 2 stars.