Unresponsive, filthy and overpriced Unresponsive and the rates are too high. We paid way to much for cleaning and the places was filthy. Visible hair and dirt on the hard furniture. The upstairs bed was like a ROCK. I tried numerous times to email Big Bear vacations and noone ever responded to make it right. I will never book with them again.

Very disappointing Very disappointing, we arrived to a cabin that had not been cleaned, we found poop next to one of the beds. A lot of the utilities barely worked. Overall a very disappointing experience.

The Cozy Cottage we rented was in a… The Cozy Cottage we rented was in a fabulous location next to the Snow Summit ski area with lots of snow play surrounding the house. That was the reason we rented the property. The house itself was large enough for all 10 of us. However, there were lots of problems with the house itself. The cleaning staff needs to be changed as there were dirty socks in the downstairs bed indicating the linens had not been changed. The handle on the sink in the bathroom was broken making it hard to use. A space heater has to be brought in for the bedroom without a heater vent. There was a white pill of some kind on the bedroom floor indicating the floor had not been vacuumed. Shower was corroded. Water dribbled out. Kitchen tabletop was not attached to the base and kept falling off.

Bad Service Was not allowed into cabin several hours because was not clean/ready. Snow was not cleared off walkway or back area was dangerous to get into cabin. We were not allowed to park in garage as well so having to walk through snow to get into cabin was not good or safe was black ice.

Bad Customer Service We were made to wait for more than an hour when we arrived for check-in since the cabin was not ready yet. I asked if we will be getting a late checkout then to compensate for the delay which was attributable to them and we were told “maybe” but not guaranteed. Bad customer service right there.