Terrible Worst experience. We arrived at our cabin and it was filthy! EVERYTHING was dirty and there were mushrooms growing out of the wall! We called, emailed and even went into the office in person with no luck. We ended up leaving early. :( All of this during this pandemic as well. We had hoped to relax and ended up stressed out and out of pocket. Never again.

Run as fast as you can! Worst experience EVER!! If you are looking to stay at a filthy house, filled with animal fur, grease, broken furniture, roaches and other bugs, dog poop all over the garden and a really noisy furnace, then this is the please to be!! Not worth the 3 hours waiting line for the checkin at all! Worst spend money ever!!!

SO DIRTY, SO DISAPPOINTING Spider webs in both bathrooms,bugs on bathroom floor, trash on balcony, fridge absolutely disgusting, dirty tables...couldn't unload any of our things. We wore socks that within 15 minutes were dark brown on bottom. Had to go purchase own cleaning products as they did not reclean either and was a holiday weekend, couldn't locate another place. Finally spoke to Louie Cardenas 1 day after our stay who is supposedly a manager. It was embarrassing to hear how he did not handle the situation and refused to provide his name but he accidentally emailed me. I feel bad for the homeowner as they probably have no idea how they are managing property.

Very bad experience! Never again! Very bad experience! The house upon arrival was very dirty and dusty. I found old food, dirty diapers, and cobwebs all over. No enhanced cleaning here as advertised! They didn't even provide pillowcases and the pillows were all filthy. I was told that a ski lift ticket was included, when I checked in only a rental was (so might have been some confusion on the employee's end) since I got one the year before. The location was very dirty. I was offered a free day. Once management processed the complaint they only offered a refund for the cleaning fee. I felt ripped off by the entire experience and will never use them again. I found Big Bear Cool Cabins and I was very happy with them!

I got electrocuted from an exposed wire… I got electrocuted from an exposed wire for the radio/stereo. Both mornings we all woke up to deafening construction noises. The machine noises continued throughout the morning. Wanted to go on vacation to rest and relax but that was not at all the way that it went. Wanted tovplan several trips throughout this winter especially with the coming rain/snow this week but may have to consider looking elsewhere