Pluses and minuses + Good location + Well stocked kitchen + Spacious + High but reasonable cost compared to others - Less than clean (mostly dusty & cobwebs) - Spiders (one between the bed sheets) - Torn carpet = trip hazard - Furnace cycled on & off every few minutes. A programmable thermostat would easily fix that annoyance. - 4pm check-in, 10am checkout with fee for checking out even one minute late -- so you get 2-3/4 days for the price of 3 days - 15-page agreement (leaving no liability/responsibility for management & owner)

I got electrocuted from an exposed wire… I got electrocuted from an exposed wire for the radio/stereo. Both mornings we all woke up to deafening construction noises. The machine noises continued throughout the morning. Wanted to go on vacation to rest and relax but that was not at all the way that it went. Wanted tovplan several trips throughout this winter especially with the coming rain/snow this week but may have to consider looking elsewhere

House needs attention The house was large, and the location was great. But the fence had fallen down in one area, making it hard to contain the kids. The hot tub hadn't been serviced, and response time was slow to get to us. The yard had trash and clothing in it, so hadn't been maintained. There were mice in the kitchen and in the walls, there were ants all over the kitchen and dining areas. The worst part was glass in the green of the pool table - my child got glass shards in her hand and we had to visit the ER to remove them. Even worse, the management company never arrived after we called them to clean it up.

The house was not clean upon arrival… The house was not clean upon arrival not stocked with towels, toilet paper, etc. We reached out to the office multiple times and waited several hours for a cleaning “crew” to arrive - which consisted of one woman with her daughter. They did not finish up until midnight on our first night. I felt terrible for the two of them, as I’m sure the oversight was not their fault. The only silver lining was that we were reimbursed for that first night’s stay. It wasn’t a great first experience that’s for sure.

Rude $& Dishonest People who work at Big Bear Vacations Company were rude and dishonest.