The house was not clean upon arrival… The house was not clean upon arrival not stocked with towels, toilet paper, etc. We reached out to the office multiple times and waited several hours for a cleaning “crew” to arrive - which consisted of one woman with her daughter. They did not finish up until midnight on our first night. I felt terrible for the two of them, as I’m sure the oversight was not their fault. The only silver lining was that we were reimbursed for that first night’s stay. It wasn’t a great first experience that’s for sure.

Rude $& Dishonest People who work at Big Bear Vacations Company were rude and dishonest.

Pluses and minuses + Good location + Well stocked kitchen + Spacious + High but reasonable cost compared to others - Less than clean (mostly dusty & cobwebs) - Spiders (one between the bed sheets) - Torn carpet = trip hazard - Furnace cycled on & off every few minutes. A programmable thermostat would easily fix that annoyance. - 4pm check-in, 10am checkout with fee for checking out even one minute late -- so you get 2-3/4 days for the price of 3 days - 15-page agreement (leaving no liability/responsibility for management & owner)

SO DIRTY, SO DISAPPOINTING Spider webs in both bathrooms,bugs on bathroom floor, trash on balcony, fridge absolutely disgusting, dirty tables...couldn't unload any of our things. We wore socks that within 15 minutes were dark brown on bottom. Had to go purchase own cleaning products as they did not reclean either and was a holiday weekend, couldn't locate another place. Finally spoke to Louie Cardenas 1 day after our stay who is supposedly a manager. It was embarrassing to hear how he did not handle the situation and refused to provide his name but he accidentally emailed me. I feel bad for the homeowner as they probably have no idea how they are managing property.

Run as fast as you can! Worst experience EVER!! If you are looking to stay at a filthy house, filled with animal fur, grease, broken furniture, roaches and other bugs, dog poop all over the garden and a really noisy furnace, then this is the please to be!! Not worth the 3 hours waiting line for the checkin at all! Worst spend money ever!!!