Horrible experience Horrible experience! None of the kitchen appliances were in working condition and unfortunately I did not find this out until after I bought a couple hundred dollars worth of groceries. The floors are so slippery that you will fall several times and hurt yourself. Several of us were bruised up and I myself could not move for a couple days after hitting the ground so hard. There are cobwebs everywhere and the beds are cheap and uncomfortable. The master bedroom is good size yet it has a queen bed that feels like it’s 20+ years old. I wish that I had something positive to say about the home I was in as well as the company big bear vacations, but unfortunately there’s nothing but negative words to say. They are not accommodating and are only interested in your money. Stay away at all costs. If it looks too good to be true, it most definitely is.

Won’t book again The cabin it’s self was big and clean. But there was a few things that were not working like the cable Tv we had no tv all weekend. We had bought food to cook over the weekend the oven was not working and as soon as I turned it on it, it started to smoke the room, i thought it was going to catch on fire. Once the trip was over I wrote an email to then Christina, and she responded to me right away and was able to get me a compensation for those issues. Even though I did receive a compensation, I don’t think I would book again with big bear vacations to many inconveniences. Big bear vacations should make sure each every appliance in the cabin is working before renting it out.That is why I only gave it 2 stars.

Very bad experience! Never again! Very bad experience! The house upon arrival was very dirty and dusty. I found old food, dirty diapers, and cobwebs all over. No enhanced cleaning here as advertised! They didn't even provide pillowcases and the pillows were all filthy. I was told that a ski lift ticket was included, when I checked in only a rental was (so might have been some confusion on the employee's end) since I got one the year before. The location was very dirty. I was offered a free day. Once management processed the complaint they only offered a refund for the cleaning fee. I felt ripped off by the entire experience and will never use them again. I found Big Bear Cool Cabins and I was very happy with them!

Nightmare, horrible customer service Subject: Unpleasant Stay at Fisher Man Paradise - Reservation No. 234100 I am writing to express my dissatisfaction with our recent stay at the Fisher Man Paradise property under Reservation No. 234100. Upon our arrival on Saturday, January 13, at 4:30 pm, we were surprised to find the house in an unclean state. Despite our immediate complaint, the company's response only involved sending two cleaning ladies who addressed some of the issues, such as vacuuming and cleaning the bathrooms. Our problems persisted when attempting to wash the couch bed's sheets, leading to a significant leak and, subsequently, a safety concern. Despite the intervention of a maintenance person, we were left uneasy about our safety until the early morning hours due to the potential electrical hazard. It was a nightmare!! Seeking resolution, we visited the rental main office the next day and spoke with Louis, expressing our disappointment. Unfortunately, our concerns were not met with the desired level of customer service, and our request for a refund for that night was denied. Overall, our experience was marred by cleanliness issues, safety concerns, and a lack of satisfactory customer service. We hope that our feedback will prevent new guests from being scammed.

Really poor experience around New Year's Waited more than hour just to get keys, and found out then that the property wasn't even ready yet. This was at 5:30 pm when check-in was supposed to be 4 pm. We didn't finally get in to the property until 6:30 pm. The dinner voucher provided didn't compensate for one of our two nights of vacation being so frustrating. The property itself was also lacking in things like paper towels, salt and pepper, enough towels and laundry detergent for more than two loads. There just want a thoughtful touch at all. Their policies surrounding check in and check out (10 am!) were ridiculous as well. You have to drive your own garbage to a dumpster or you get charged $25 a bag. It was the longest rental agreement I've ever had to sign.