Really poor experience around New Year's Waited more than hour just to get keys, and found out then that the property wasn't even ready yet. This was at 5:30 pm when check-in was supposed to be 4 pm. We didn't finally get in to the property until 6:30 pm. The dinner voucher provided didn't compensate for one of our two nights of vacation being so frustrating. The property itself was also lacking in things like paper towels, salt and pepper, enough towels and laundry detergent for more than two loads. There just want a thoughtful touch at all. Their policies surrounding check in and check out (10 am!) were ridiculous as well. You have to drive your own garbage to a dumpster or you get charged $25 a bag. It was the longest rental agreement I've ever had to sign.

House needs attention The house was large, and the location was great. But the fence had fallen down in one area, making it hard to contain the kids. The hot tub hadn't been serviced, and response time was slow to get to us. The yard had trash and clothing in it, so hadn't been maintained. There were mice in the kitchen and in the walls, there were ants all over the kitchen and dining areas. The worst part was glass in the green of the pool table - my child got glass shards in her hand and we had to visit the ER to remove them. Even worse, the management company never arrived after we called them to clean it up.

SO DIRTY, SO DISAPPOINTING Spider webs in both bathrooms,bugs on bathroom floor, trash on balcony, fridge absolutely disgusting, dirty tables...couldn't unload any of our things. We wore socks that within 15 minutes were dark brown on bottom. Had to go purchase own cleaning products as they did not reclean either and was a holiday weekend, couldn't locate another place. Finally spoke to Louie Cardenas 1 day after our stay who is supposedly a manager. It was embarrassing to hear how he did not handle the situation and refused to provide his name but he accidentally emailed me. I feel bad for the homeowner as they probably have no idea how they are managing property.

Nick Lanza When we arrived, the power was out so I asked for a refund so we could leave.I talk to Nick Lanza, he recommended we go to a restaurant to wait it out. I am now sleeping in my vehicle to stay warm with my one year old daughter.

Very disappointing Very disappointing, we arrived to a cabin that had not been cleaned, we found poop next to one of the beds. A lot of the utilities barely worked. Overall a very disappointing experience.