I ordered a customized harness for my… I ordered a customized harness for my puppy and it came late and then broke the 2nd time I used it. The stitching completely came out and they are unresponsive. I have tried to contact them and nothing

Following up on my recent review Following up on my recent review, my credit card company has refunded the payment that I made to this company. Pups Closet never got back in touch with me about getting an exchange on a harness. I do not believe that all those five-star reviews are legitimate. My advice is not to purchase unless you're absolutely sure you're ordering the correct size collar or harness!

Ordered personalized harness in January Ordered personalized harness in January, received ONLY velcro name badges but NO HARNESS. Jessica from Company said “they said they sent it” ahhh, no you didn’t! Still waiting! very upset that emails go unanswered! What a disappointment

complete lack of customer service i made an order; payment was completed at my bank on sept 19th....i have not seen nor heard from any customer service rep and/or any other person from this company...and i have reached out very politely dozens of times....i have no idea of what is going on w/my order...nor do i care any longer...i will never use this company again...and i will make sure my animal loving friends know how 'pups closet' treats their customers....william hancock

Finally a harness that works The harness slides on and off easily. My dog is an escape artist, so for extra security I loop the leash around the large buckle and attach to a neck collar. So far it's worked well. I paid extra for the embossed name. Instead of the name being directly embossed, it's a panel that attaches with velcro--functional, but not as nice as a directly embossed name. Overall I (and my dog) are very happy with this purchase.