Did not receive item Did not receive item. My credit card was charged. I have attempted several times to reach out via email with no reply. Additionally, when checking their online store, it says this ecommerce store is closed at this time. There is no other way to contact them.

POOR CUSTOMER SERVICE!! POOR CUSTOMER SERVICE!!. I receive my dog harness on 8/23/23 which was NOT PERSONALIZED as ordered. On this same day, I emailed their Customer Support Team requesting a FULL REFUND and instructions for RETURNING the dog harness. I DO NOT WANT A REPLACEMENT!! NO RESPONSE. So today, 8/25/23 (2-business days later), I sent a SECOND email AND did an on-line Chat response. NO RESPONSE

I love this company and their products I love this company and their products! My four dogs look so cute in their brightly colored halters proudly displaying their names and our phone number. When I needed help with an additional order, they were incredible! I highly recommend PupsCloset products and their people. My pups and I appreciate being treated so well!

Love, Love these harnesses 1st time buyer and researched thoroughly for the best harnesses for my babies, what a delight. Perfect fit for easy to put on & take off. Loved the personalized tags. Overall extremely satisfied and so happy to support an individual business vs corporation. Be assured this will be one of your best purchased. Thank you for an overall great transaction.

Love Them! Frequent Customer I have re-purchased customized collars and leashes for both of my cocker spaniels 3 times from Pups Closet! The quality of the material is very nice. It is thick and strong without being too heavy on their necks. The clasp on the buckle is very dependable and has never come undone. This company puts true effort and care into their products.