complete lack of customer service i made an order; payment was completed at my bank on sept 19th....i have not seen nor heard from any customer service rep and/or any other person from this company...and i have reached out very politely dozens of times....i have no idea of what is going on w/my order...nor do i care any longer...i will never use this company again...and i will make sure my animal loving friends know how 'pups closet' treats their customers....william hancock

Well made harness but just didn't work Purchased a small (12lb) harness that had capability to add dog's name or text on the sides of the harness. Loved the idea that it was super easy to put on! Did not like the stiffness of the body's fabric (more like a quilted thickness) or the velcro panel name plates that were provided to stick on each side of the harness body. Name plates are way too large for a smaller dog's harness.

Did not receive item Did not receive item. My credit card was charged. I have attempted several times to reach out via email with no reply. Additionally, when checking their online store, it says this ecommerce store is closed at this time. There is no other way to contact them.

I ordered a customized harness for my… I ordered a customized harness for my puppy and it came late and then broke the 2nd time I used it. The stitching completely came out and they are unresponsive. I have tried to contact them and nothing

Love, Love these harnesses 1st time buyer and researched thoroughly for the best harnesses for my babies, what a delight. Perfect fit for easy to put on & take off. Loved the personalized tags. Overall extremely satisfied and so happy to support an individual business vs corporation. Be assured this will be one of your best purchased. Thank you for an overall great transaction.