Low Stress At such an obviously stressful time in my life, Summit made the process easy and painless. I couldn't have asked for better service.

Professional and kind counselor The professionalism of miss Hernandez. Who was my credit counselor. I was provided with very informative and helpful. Information about ways to reduce spending and many other topics that helped me learn. For the future.

Quick response The quick response time from the counselor and resources available to help me navigate through this tough time was great.

Ease of process and comprehensive… Ease of process and the comprehensive approach. Only thing I would look at closer is how some of the expenses are duplicated... like child support and debts that have default judgments, etc.

The course was very informative, but credit counselors are sub par The course was very informative. The credit counselor was an idiot, though. I explained to her I entered incorrect information in the course and tried to correct it, but it would not delete it completely. She just kept repeating herself about how I can't enter in information if it's incorrect. Duh! After several circles in conversation, she then slammed her hand on her desk so loud my husband and I could hear it over the phone. I just finally said "okay" because she couldn't seem to grasp that I understood the issue, and had tried to remedy it, but was unable to. Hire smarter people that have better skills in communication!