Helpful and reassuring experience The counselor was very thorough, understanding, helpful, and kind. I learned a lot and got clearer about my options and the process.

My Genuine Experience What made my experience so great was the people. The ladies and gentlemen that helped were so very nice and helpful to me. I am so appreciative to everyone I was in contact with.

Simple quick efficient training course Simple process with lots of info on different options when you've hit rock bottom and you see no other way out. They seem it less daunting and actually obtainable.

Ease of process and comprehensive… Ease of process and the comprehensive approach. Only thing I would look at closer is how some of the expenses are duplicated... like child support and debts that have default judgments, etc.

The course was very informative, but credit counselors are sub par The course was very informative. The credit counselor was an idiot, though. I explained to her I entered incorrect information in the course and tried to correct it, but it would not delete it completely. She just kept repeating herself about how I can't enter in information if it's incorrect. Duh! After several circles in conversation, she then slammed her hand on her desk so loud my husband and I could hear it over the phone. I just finally said "okay" because she couldn't seem to grasp that I understood the issue, and had tried to remedy it, but was unable to. Hire smarter people that have better skills in communication!