Billed without my awareness. I started getting billed without my awareness and before I realized it had gone in for 11 months. I reached out to customer service and after explaining and giving the necessary info I got refunded all of the charges. Very quick responses and complete clarity. I have complete faith in this company.

Banned For Questioning Their Scam... I was disappointed to be banned from the Metafy Discord server after questioning their acquisition of GamerzClass & how my new membership worked. When I received an email from Josh Fabian offering a discount to Metafy, I explained that I was already a GamerzClass subscriber and was waiting for new courses for Counter-Strike 2. Metafy didn't seem that interesting to me since I don't play other games competitively. I was surprised to find out later that my GamerzClass subscription had been transferred to Metafy without prior notice or explanation. When I contacted their support team on Discord, I was told that my subscription was active until April 21st, 2023 but I couldn't find where to cancel it on Metafy's website anywhere. Unfortunately, my account was deactivated without a refund when I expressed my intention to cancel, and I was treated unprofessionally by one of their support agents named "Ann but with a J" who didn't do as I asked at all. While I was frustrated by their lack of transparency and poor customer service, perhaps I should have expressed my concerns more respectfully, so in a way I deserve to be banned for abusing staff. In addition, I was troubled to learn that Metafy has been selling courses from an Overwatch coach called "GetAmazed" who was accused of sexual misconduct with a Metafy subscriber this year! While Metafy hasn't addressed these claims, they continue to sell his courses without any warning or disclaimer. As someone who cares about issues of sexual exploitation in the workplace, I think it's important for Metafy to take these allegations very seriously and provide appropriate support to anyone affected by them. Perhaps a fuller investigation should be taking place since there seems to be receipts that prove these claims in the victim's statement. Overall, my experience with Metafy was disappointing and frustrating, but I hope they can learn from their mistakes and improve their customer service as well as ethical standards. I don't think anyone should do business with them unless they address these issues and demonstrate a genuine commitment to transparency, accountability, and social responsibility in the workplace.

Only positive experiences throughout a year. I play Chivalry 2. Throughout the past year I have purchased 6 gameplay review sessions and 2 hours and 30 minutes of coaching. I have had some issues where i needed to reach out to support and i was blown away with their professionalism, generosity and just being down to earth. My only criticism would be that there are currently only two coaches available. And there is a huge quality difference between the two. With one of them I feel he is trying to do the least as possible while taking as much money from me as possible. And he does not seem that knowledgably about the game either. I sparred him during coaching and he is clearly a top player, but his understanding of the game (or rather his ability to teach deeper concepts) was quite limited and I was disappointed. I thought maybe i was too quick to judge so i gave him another chance by buying a gameplay review, but it resulted in the same experience. He gave me very little feedback and the feedback itself was of poor quality. It's like a newbie teaching another newbie. Terrible experience. The other coach felt like the opposite and it's the one I am currently using. He can come across a bit arrogant, but for now it is a small price to pay because I am blown away with the level of knowledge he has about the game. My point with these extremely detailed accounts of coaches, is that there is no guarantee of the quality of coaches you find on Metafy. It's sadly up to luck. They might be really really bad, or really really good.

Would *Strongly* Recommend Metafy I've used Metafy for Super Smash Bros. coaching, and the service is phenomenal. Metafy's one-on-one sessions are what it is known for, but to me, the replay reviews are where Metafy truly shines. If you are lucky enough to have a recording of your gameplay (whether it be on a stream or you just recorded your games yourself), you can submit a replay to a coach to review on Metafy with a large number of amazing tools coupled with incredible insight from your coach. My coach, Rivers3k, is especially helpful to my improvement at Super Smash Bros; I would strongly recommend his coaching. He is able to provide extremely insightful help to players of all skill levels, including people brand new to the game and people with years of experience in high-level smash.

BEWARE BEWARE: Company is a disgusting money grabber that steals your money. If you want to cancel your subscription they just prolong it for a year and you get charged without a second thought. Lost 100 USD to these clowns.