Billed without my awareness. I started getting billed without my awareness and before I realized it had gone in for 11 months. I reached out to customer service and after explaining and giving the necessary info I got refunded all of the charges. Very quick responses and complete clarity. I have complete faith in this company.

Banned For Questioning Their Scam... I was disappointed to be banned from the Metafy Discord server after questioning their acquisition of GamerzClass & how my new membership worked. When I received an email from Josh Fabian offering a discount to Metafy, I explained that I was already a GamerzClass subscriber and was waiting for new courses for Counter-Strike 2. Metafy didn't seem that interesting to me since I don't play other games competitively. I was surprised to find out later that my GamerzClass subscription had been transferred to Metafy without prior notice or explanation. When I contacted their support team on Discord, I was told that my subscription was active until April 21st, 2023 but I couldn't find where to cancel it on Metafy's website anywhere. Unfortunately, my account was deactivated without a refund when I expressed my intention to cancel, and I was treated unprofessionally by one of their support agents named "Ann but with a J" who didn't do as I asked at all. While I was frustrated by their lack of transparency and poor customer service, perhaps I should have expressed my concerns more respectfully, so in a way I deserve to be banned for abusing staff. In addition, I was troubled to learn that Metafy has been selling courses from an Overwatch coach called "GetAmazed" who was accused of sexual misconduct with a Metafy subscriber this year! While Metafy hasn't addressed these claims, they continue to sell his courses without any warning or disclaimer. As someone who cares about issues of sexual exploitation in the workplace, I think it's important for Metafy to take these allegations very seriously and provide appropriate support to anyone affected by them. Perhaps a fuller investigation should be taking place since there seems to be receipts that prove these claims in the victim's statement. Overall, my experience with Metafy was disappointing and frustrating, but I hope they can learn from their mistakes and improve their customer service as well as ethical standards. I don't think anyone should do business with them unless they address these issues and demonstrate a genuine commitment to transparency, accountability, and social responsibility in the workplace.

Rivers is the best coach ever could ask for I’ve really enjoyed my time on metafy, primarily due to how great my smash coach, rivers, is. He really does an excellent job when it comes to breaking things down into easy to understand pieces and giving you applicable advice. I also enjoy how James has so many options when it comes to coaching, with vod review, practice sessions and first to 10s. Have never been in a situation where he hasn’t been able to give helpful advice on whatever questions I have him. I highly recommend all smash players to check him out, his prices are quite affordable for the quality you receive.

Metafy is great Rivers3k taught me so much about my character that I never saw before or would look into and he's really helped me see places I can improve and habits I can kick. I am already planning on getting more lessons from him through Metafy

Only positive experiences throughout a year. I play Chivalry 2. Throughout the past year I have purchased 6 gameplay review sessions and 2 hours and 30 minutes of coaching. I have had some issues where i needed to reach out to support and i was blown away with their professionalism, generosity and just being down to earth. My only criticism would be that there are currently only two coaches available. And there is a huge quality difference between the two. With one of them I feel he is trying to do the least as possible while taking as much money from me as possible. And he does not seem that knowledgably about the game either. I sparred him during coaching and he is clearly a top player, but his understanding of the game (or rather his ability to teach deeper concepts) was quite limited and I was disappointed. I thought maybe i was too quick to judge so i gave him another chance by buying a gameplay review, but it resulted in the same experience. He gave me very little feedback and the feedback itself was of poor quality. It's like a newbie teaching another newbie. Terrible experience. The other coach felt like the opposite and it's the one I am currently using. He can come across a bit arrogant, but for now it is a small price to pay because I am blown away with the level of knowledge he has about the game. My point with these extremely detailed accounts of coaches, is that there is no guarantee of the quality of coaches you find on Metafy. It's sadly up to luck. They might be really really bad, or really really good.