Rivers is the best coach ever could ask for I’ve really enjoyed my time on metafy, primarily due to how great my smash coach, rivers, is. He really does an excellent job when it comes to breaking things down into easy to understand pieces and giving you applicable advice. I also enjoy how James has so many options when it comes to coaching, with vod review, practice sessions and first to 10s. Have never been in a situation where he hasn’t been able to give helpful advice on whatever questions I have him. I highly recommend all smash players to check him out, his prices are quite affordable for the quality you receive.

Bad service, no refund Hired a coach. Coach constantly would reschedule, be late, or forget about my sessions. Contacted customer service for a full refund with screenshot proof; denied refund. Unbelievable.

HONEST AND EFFICIENT I booked a 130 USD/h session out of impulse then instantly regret (not because of the coach, it was just too expensive and I shouldn't have done that). I contacted support istantly and explain them the situation and even if they owed me nothing (as it was my fault) THEY ACTUALLY REFUND ME BACK ON PAYPAL (even tho they generally only give you credits). I was so flabbergasted that I wrote them again to thank them and tell them I was gonna review them positively here and they were so happy they gave me a 30% coupon in case I'd come back. My heart clenched. I'll definitely buy again, maybe not 130USD/h but definitely will. HONEST AND EFFICIENT.

Awful screening process for coaches. I did some research into Metafy and saw that they have Akariss as a coach for Fire Emblem Heroes. This is a person that is infamous in the Fire Emblem Heroes community for being elitist and bigoted to begin with. On his profile he claims to have have "Perfect Arena Crown and Aether Raids Gold Thrones" as an achievement, putting aside how this "achievement" says more about how long someone has been playing and how much effort someone went through to try and que late in order to dodge better players in the mobile game that has no real glory or monetary prizes, Akariss has lost an arena crown several months ago and yet still claims to have a perfect record on both his Twitch channel and his Metafy page. His other achievement listed is "Top 50 2022", which is misleading at best and straight up a complete lie at worst. This top 50 does not specify which game mode or what part of the game it applies to, and there is no yearly competition in FEH anyways. Almost all rankings in the game are weekly rankings in fact. I do not know what Metafy is like with other coaches and other games, but based on my own experience with the one game I looked into. I think Metafy's screening process must be atrociously bad if this guy is allowed through.

Horrible Experience Metafy Apart from the coaching for 1 hour being super expensive, the coaching I got was horrible. The coach was rude and didn't do as the coaching session had said/offered. I then said hi in the support chat, Jesse said "Hi how can we help you?" and it's been 2 days this person has not responded at all! They're going to say some bs like "its been too long now you cant receive a refund" but yeah obviously because you took so bloody long to respond!