There is no customer service 1st booking - their website said cleaning was included, it wasn't. I had to battle with the host during my stay. There was no support from them. 2nd booking, I asked a question to a host and they charged me for a booking without consent. They wouldn't refund me in full and wanted to take a transaction fee (simply pointing to their terms). My credit card had to step-in and raise a dispute. Then suddenly they were able to refund me. They all do not comply with UK data laws and refused to comply with my SAR. 3rd and final time - made a booking, the host added a random £300 membership fee AFTER the booking. Asked for help - was ignored. Do not use this platform, there is no support, no help when things go wrong. Chatbots are useless and support appears offshore with generic response sand very little tooling. They don't understand the laws that apply to them.

Customer Service Joyce in customer service was so helpful when it came to having to cancel my upcoming stays due to a broken ankle. She was very responsive and I feel like she did everything in her power to get me sorted out with the two residences I was planning to stay at. She was an absolute lifesaver in this situation, and I will definitely be rebooking with Coliving.com once I am able to travel again.

Great support & Coliving.com Guarantee I've booked my stay at a coliving through Coliving.com for the second time now, and I'm happy to report that it's a fantastic service to use. This time around, there were some problems at the property which, according to other guests, had been left unaddressed for multiple weeks even though multiple guests had raised concerns. Since I booked through Coliving.com, I was able to reach out to them within 24h of my checking in to report these issues, and thanks to the Coliving.com Guarantee, they opened a dispute, relayed my concerns to property management, and held my payment pending resolution. Almost immediately, there was a change in tone from property management. They became very responsive, resolved four out of six issues immediately, and the next two over the next few days. I'm not usually one to write reviews for a web service, but I can honestly say that I'd recommend anyone to use Coliving.com to book a long-term stay with peace of mind.

Everything works great. Website interface and customer service I came across with coliving.com when I was planning to move to New York. The site interface is nice, and the customer service has helped a lot anytime I've had any inquiries. After my experience in NYC I can say I definitely recommend booking your stay through their platform.

Don’t book through coliving.com This is the second time I’ve used coliving and once again the property has accepted my booking and taken my money but then told me the room I selected has been taken. This website seems to take no responsibility for calendar bookings and shows all rooms available at different prices. I would suggest you go straight to the coliving website you want to stay in and book directly with them. Just use this site as a search engine, it’s not good for anything else