Stolen Deposit Money and No Action from Coliving.com Administrators I used coliving.com to book a month's stay in a foreign city. The booking went well, and the stay was pretty okay. There weren't any reviews on the place, which I should have been more skeptical of. There weren't any other people in the house aside from the owners who stayed in their room. The community vibe was unfortunately not there. Then, when I left the owners reassured me that I would get my security deposit back in 10 days. This soon turned into 30 days. Which has now turned into 3 months. The owners are avoiding my calls, texts, and emails. I have come to the realization that I am not getting this money back. I contacted coliving, they have been very cold, not reassuring at the slightest. They have done nothing in terms of demerits or removal of the listing from their website. I recommend using other coliving booking platforms, as there is a risk of theft and poor customer service.

Great support & Coliving.com Guarantee I've booked my stay at a coliving through Coliving.com for the second time now, and I'm happy to report that it's a fantastic service to use. This time around, there were some problems at the property which, according to other guests, had been left unaddressed for multiple weeks even though multiple guests had raised concerns. Since I booked through Coliving.com, I was able to reach out to them within 24h of my checking in to report these issues, and thanks to the Coliving.com Guarantee, they opened a dispute, relayed my concerns to property management, and held my payment pending resolution. Almost immediately, there was a change in tone from property management. They became very responsive, resolved four out of six issues immediately, and the next two over the next few days. I'm not usually one to write reviews for a web service, but I can honestly say that I'd recommend anyone to use Coliving.com to book a long-term stay with peace of mind.

Coliving listens proactively to Landord's needs Coliving is understanding the Landord's user requirements after sharing with them which are our struggles. They react to it, listen to us and try to implement our requests. Itcould be faster, I guess with the time will improve

Really impressed by coliving Really impressed by coliving! They look out for the customer first and foremost, unlike other sites like air bnb. I needed customer support a couple of times and they responded to me super quickly. Wonderful service and a fantastic site to find cool co-livings to stay in.

There is no customer service 1st booking - their website said cleaning was included, it wasn't. I had to battle with the host during my stay. There was no support from them. 2nd booking, I asked a question to a host and they charged me for a booking without consent. They wouldn't refund me in full and wanted to take a transaction fee (simply pointing to their terms). My credit card had to step-in and raise a dispute. Then suddenly they were able to refund me. They all do not comply with UK data laws and refused to comply with my SAR. 3rd and final time - made a booking, the host added a random £300 membership fee AFTER the booking. Asked for help - was ignored. Do not use this platform, there is no support, no help when things go wrong. Chatbots are useless and support appears offshore with generic response sand very little tooling. They don't understand the laws that apply to them.