There is no customer service 1st booking - their website said cleaning was included, it wasn't. I had to battle with the host during my stay. There was no support from them. 2nd booking, I asked a question to a host and they charged me for a booking without consent. They wouldn't refund me in full and wanted to take a transaction fee (simply pointing to their terms). My credit card had to step-in and raise a dispute. Then suddenly they were able to refund me. They all do not comply with UK data laws and refused to comply with my SAR. 3rd and final time - made a booking, the host added a random £300 membership fee AFTER the booking. Asked for help - was ignored. Do not use this platform, there is no support, no help when things go wrong. Chatbots are useless and support appears offshore with generic response sand very little tooling. They don't understand the laws that apply to them.

Coliving listens proactively to Landord's needs Coliving is understanding the Landord's user requirements after sharing with them which are our struggles. They react to it, listen to us and try to implement our requests. Itcould be faster, I guess with the time will improve

Customer Service Joyce in customer service was so helpful when it came to having to cancel my upcoming stays due to a broken ankle. She was very responsive and I feel like she did everything in her power to get me sorted out with the two residences I was planning to stay at. She was an absolute lifesaver in this situation, and I will definitely be rebooking with Coliving.com once I am able to travel again.

I am completely satisfied with… I am completely satisfied with Coliving.com. It is a convenient site to share your coliving.

They filter out bad reviews from their… They filter out bad reviews from their platform and don't respond to customer service inquiries. If you google the individual properties they rent you'll see the review are wildly different. edit: It's been 2 weeks and they still haven't posted my review of the property. They absolutely filter out bad reviews to make more money. Their response tries to play it off as if "oh we don't import from Google". That is completely different than refusing to post honest reviews in general. And just to follow up on the customer service piece, they had me send a whatsapp message to support when I had issues at the property and never responded once and ghosted me.