I bought a replacement door for lizard… I bought a replacement door for lizard cage they shipped it fast no problems

great products and service great products. always ship on time. recently resolved a problem with FEDEX for the shipping of a perishable order. kind and responsible customer service.

Worst customer service ever Worst customer service ever. Tried many times to get answers. Joanne said she'd call back. Instead she left for the day. They don't answer email. I'd guess almost anyone else provides better customer service than they do. Shop elsewhere and save yourself a whole lot of grief!

Buyer beware. Horrible customer service. This is a one star review. Buyer beware. Horrible customer service. This is a one star review. This is my experience at the Pets Warehouse in Carle Place on 177 Glen Cove Road. I purchased a 10 gallon aquarium tank set up with wood stand. Spent $184.64. The heater was not heating the water properly. I bring it back and they refused to exchange or refund. What the heck? "Karen" told me to contact the manufacturer. Wow..... If this was my business, I would simply give a new heater off the shelf. It's literally a $15 dollar cost. If that. Now, I will never come back and just go to the Petco next door. So dumb.

Accepts order and charges card for items not in stock… but got fefund UPDATED They did refund my cc so I just wanted to be fair. Website apparently shows merchandise in stock when it apparently is not. They charge your card, then email next day informing of the fact they cannot ship item in timely manner. I emailed to cxl, they said no problem, but based on other reviews I will be following closely to make sure the charge is removed from my credit card. Like others have said I will never use this company again.