Accepts order and charges card for items not in stock… but got fefund UPDATED They did refund my cc so I just wanted to be fair. Website apparently shows merchandise in stock when it apparently is not. They charge your card, then email next day informing of the fact they cannot ship item in timely manner. I emailed to cxl, they said no problem, but based on other reviews I will be following closely to make sure the charge is removed from my credit card. Like others have said I will never use this company again.

Terrible customer service, SHOP ELSEWHERE I am very disappointed in the customer service or rather lack of customer.service with this company, I made a purchase of a Kong Jumbler, actually 2, one to five as a gift, 1 to keep, my dog has a basket full of Kong toys, I gave my dog his and within 20 minutes the squeaker was destroyed and the Kong was in pieces. I LEFT 2 voice mail messages and emailed customer support, I recieved an automated response that I would be contacted by customer service in 24-48 hours. That was 5 days ago and I have heard NOTHING. I am glad this purchase was small and I found out how bad they treat their customers before I spent more money. Customer service means something to me, evidently it doesn't to them. My recommendation is spend your money elsewhere

Long delivery I originally didn't hear from the company for 2 weeks, nor was the shipping ever updated. I never got a respond from the company but oddly enough my order randomly arrived. So I guess it wasn't a scam but if you are looking to get something by a certain time I would plan ahead.

Never ordering again..wish I read these reviews before I was optimistic when I saw they had my pet's food in stock and even paid the extra charge for next day shipping...it has been 3 days and I have not gotten 1 update regarding my purchase. No shipping details or tracking number, I don't even know if the item is in stock or not. I have called multiple times - no one picks up and emailed 3 times, still no response. Super frustrating and annoying to have to deal with. Never again ordering from them. Buy somewhere else

I purchased a hard to find item and… I purchased a hard to find item and recieved excellent customer service from John and others along the way. I would do business with this company again.