Worst customer service I've ever… Worst customer service I've ever experienced. They took an order for a door for a reptile cage. The wrong door was sent. I got a refund, however, the replacement door was never sent. I asked for a refund and they REFUSED to give one. The said they would give me credit. THEY ARE THIEVES! Reporting them to the BBB. Don't waste your time! They don't even answer their phone!

I ordered an item for my dog I ordered an item for my dog, and they did not have the exact items that I wanted but they contacted me and gave me a larger quantity for the same shipping price. Very accommodating, I will order from them again!

Terrible customer service, SHOP ELSEWHERE I am very disappointed in the customer service or rather lack of customer.service with this company, I made a purchase of a Kong Jumbler, actually 2, one to five as a gift, 1 to keep, my dog has a basket full of Kong toys, I gave my dog his and within 20 minutes the squeaker was destroyed and the Kong was in pieces. I LEFT 2 voice mail messages and emailed customer support, I recieved an automated response that I would be contacted by customer service in 24-48 hours. That was 5 days ago and I have heard NOTHING. I am glad this purchase was small and I found out how bad they treat their customers before I spent more money. Customer service means something to me, evidently it doesn't to them. My recommendation is spend your money elsewhere

I purchased a hard to find item and… I purchased a hard to find item and recieved excellent customer service from John and others along the way. I would do business with this company again.

A+ selection and service A+ Great selection and resolved an issue