Accepts order and charges card for items not in stock… but got fefund UPDATED They did refund my cc so I just wanted to be fair. Website apparently shows merchandise in stock when it apparently is not. They charge your card, then email next day informing of the fact they cannot ship item in timely manner. I emailed to cxl, they said no problem, but based on other reviews I will be following closely to make sure the charge is removed from my credit card. Like others have said I will never use this company again.

A+ selection and service A+ Great selection and resolved an issue

Worst customer service I've ever dealt… Worst customer service I've ever dealt with in my entire life. I've called multiple times, emailed multiple times, sent request through website multiple times and have not received a call or email in anyway.

I ordered an item for my dog I ordered an item for my dog, and they did not have the exact items that I wanted but they contacted me and gave me a larger quantity for the same shipping price. Very accommodating, I will order from them again!

Great Customer Service I received a phone call from Joanne today following up on my order yesterday. Joanne was kind and courteous and assisted me with my questions and issues. Her attention to detail made me a Pets Warehouse customer for life. Joanne made me feel important and understood my needs. With the plethora of pet stores and web sites available to purchase from, I only be purchasing from Pets Warehouse!