I ordered an item for my dog I ordered an item for my dog, and they did not have the exact items that I wanted but they contacted me and gave me a larger quantity for the same shipping price. Very accommodating, I will order from them again!

Brilliant company I have been using these for a year now I wouldn't use any other supplier. If there has been an issue it has been sorted immediately. Easy to contact extremely helpful and nothing is to much hassle for them. I would highly recommend and have done. This is a safe trustworthy company to use. Ian from customer service is brilliant nothing is to much hassle.

Got exactly what I ordered in less than… Got exactly what I ordered in less than a week. Been looking for an off size glass Canopy for quite a while.

Finally got results....FEDERAL TRADE COMMISSION I had the same experience as many others on this site. I attempted to contact them via email, which is the only option they provide. After no reply I titled my email "FEDERAL TRADE COMMISSION". Amazingly I received a response within an hour. After a few sarcastic responses and eventually being banned from any further orders they sent an email receipt for a refund. Of course, after 5 days I still hadn't received my refund so I followed through with the FTC complaint. Within 2 hours I had a legitimate FULL refund receipt with a transaction ID, which posted to my credit card today. Hope this helps those who still have not received their order or refund.

Buyer beware. Horrible customer service. This is a one star review. Buyer beware. Horrible customer service. This is a one star review. This is my experience at the Pets Warehouse in Carle Place on 177 Glen Cove Road. I purchased a 10 gallon aquarium tank set up with wood stand. Spent $184.64. The heater was not heating the water properly. I bring it back and they refused to exchange or refund. What the heck? "Karen" told me to contact the manufacturer. Wow..... If this was my business, I would simply give a new heater off the shelf. It's literally a $15 dollar cost. If that. Now, I will never come back and just go to the Petco next door. So dumb.