Worst customer service ever Worst customer service ever. Tried many times to get answers. Joanne said she'd call back. Instead she left for the day. They don't answer email. I'd guess almost anyone else provides better customer service than they do. Shop elsewhere and save yourself a whole lot of grief!

Got exactly what I ordered in less than… Got exactly what I ordered in less than a week. Been looking for an off size glass Canopy for quite a while.

Worst customer service I've ever dealt… Worst customer service I've ever dealt with in my entire life. I've called multiple times, emailed multiple times, sent request through website multiple times and have not received a call or email in anyway.

Buyer beware. Horrible customer service. This is a one star review. Buyer beware. Horrible customer service. This is a one star review. This is my experience at the Pets Warehouse in Carle Place on 177 Glen Cove Road. I purchased a 10 gallon aquarium tank set up with wood stand. Spent $184.64. The heater was not heating the water properly. I bring it back and they refused to exchange or refund. What the heck? "Karen" told me to contact the manufacturer. Wow..... If this was my business, I would simply give a new heater off the shelf. It's literally a $15 dollar cost. If that. Now, I will never come back and just go to the Petco next door. So dumb.

Brilliant company I have been using these for a year now I wouldn't use any other supplier. If there has been an issue it has been sorted immediately. Easy to contact extremely helpful and nothing is to much hassle for them. I would highly recommend and have done. This is a safe trustworthy company to use. Ian from customer service is brilliant nothing is to much hassle.