Long delivery I originally didn't hear from the company for 2 weeks, nor was the shipping ever updated. I never got a respond from the company but oddly enough my order randomly arrived. So I guess it wasn't a scam but if you are looking to get something by a certain time I would plan ahead.

Worst customer service I've ever… Worst customer service I've ever experienced. They took an order for a door for a reptile cage. The wrong door was sent. I got a refund, however, the replacement door was never sent. I asked for a refund and they REFUSED to give one. The said they would give me credit. THEY ARE THIEVES! Reporting them to the BBB. Don't waste your time! They don't even answer their phone!

Buyer beware. Horrible customer service. This is a one star review. Buyer beware. Horrible customer service. This is a one star review. This is my experience at the Pets Warehouse in Carle Place on 177 Glen Cove Road. I purchased a 10 gallon aquarium tank set up with wood stand. Spent $184.64. The heater was not heating the water properly. I bring it back and they refused to exchange or refund. What the heck? "Karen" told me to contact the manufacturer. Wow..... If this was my business, I would simply give a new heater off the shelf. It's literally a $15 dollar cost. If that. Now, I will never come back and just go to the Petco next door. So dumb.

Worst customer service ever Worst customer service ever. Tried many times to get answers. Joanne said she'd call back. Instead she left for the day. They don't answer email. I'd guess almost anyone else provides better customer service than they do. Shop elsewhere and save yourself a whole lot of grief!

Worst customer service I've ever dealt… Worst customer service I've ever dealt with in my entire life. I've called multiple times, emailed multiple times, sent request through website multiple times and have not received a call or email in anyway.