Lack of transparency and leaves you helpless When I refinanced, I initially accepted with LendKey because I was under the impression it was a fixed rate. Turns out that was not correct and now it has been steadily increasing every three months, I am not in the double digits of interest rates when I only accepted this refinancing because of the lower interest rates than my previous loan. Over the first year with them I paid over $12,000 and my loan only decreased by $3,000. Recently, I returned to school and went to request an in school deferment. The only option they provide is a forbearance which can only take place up to 18 months (shorter than the period I will be in school), and you are still expected to make some kind of monthly contribution to the loan. I feel as if though it will be impossible to pay off this loan ever with the continual increases in rates. I left Sallie Mae for this company because I thought the experience would be better, I was wrong.

I had a bill due I had a bill due, and no notice was given. I got a call from a rep, but they wouldn't even say what it was regarding and just ask for sensitive information with no guarantee who it was. I sure hope this isn't how you regularly conduct business. I would expect a call and an explanation, but won't hold my breath.

LendKey was great LendKey was great. Any time I called for clarification, my call was answered quickly and the representatives were very helpful. I've been trying to refinance my student loans for years and the rates have either been higher than I already paid or I was declined due to the size of my loans. How are you supposed to lower your debt if the rates are impossibly high? LendKey was amazing and now I can make some real headway.

I am happy to be able to reconsolidate BUT… I am happy to be able to reconsolidate my loans BUT i had to do the application process 4 times over the phone before LendKey was able to get it right. the information transfer between them and credible was awful. Even after talking with them on the phone they still submitted the wrong loan and i had to get it redacted just for them to submit the same loan again. what should have been a month long process took almost 3.

Questions were answered thoroughly… Questions were answered thoroughly and made me feel confident in my decision to refinance my other student loans and saving tons of money in the process. Highly recommend.