I've refinanced twice with Lendkey I've refinanced twice with Lendkey, and been using them for over 7 years. I've rarely needed customer service but every time I have you dial the number and start chatting with a person who can help you. No menu dial, although I think they only recently changed that but its only a short menu, then a human. The staff has always been very helpful, kind and knowledgable. Simple application process and someone will always answer any questions. I recommend to everyone I know who needs a good lender. Each time I've refinanced I have had very different needs and I have always had a range of options available to suit my needs.

Best decision ever Real easy to switch over. FANTASTIC rates as opposed to Sallie Mae. Reconciliation is the greatest thing to do for a bulk of different loans with horrible interest rates. The process is simple as long as you have the needed information abs their team works fast to respond to what is needed/pending.

I had a bill due I had a bill due, and no notice was given. I got a call from a rep, but they wouldn't even say what it was regarding and just ask for sensitive information with no guarantee who it was. I sure hope this isn't how you regularly conduct business. I would expect a call and an explanation, but won't hold my breath.

Questions were answered thoroughly… Questions were answered thoroughly and made me feel confident in my decision to refinance my other student loans and saving tons of money in the process. Highly recommend.

Student loan refinance The application process was fast and easy, and I got a much better rate by refinancing one of my student loans. When I did reach out via email, they replied in a prompt matter. Great experience overall!