LendKey was great LendKey was great. Any time I called for clarification, my call was answered quickly and the representatives were very helpful. I've been trying to refinance my student loans for years and the rates have either been higher than I already paid or I was declined due to the size of my loans. How are you supposed to lower your debt if the rates are impossibly high? LendKey was amazing and now I can make some real headway.

Questions were answered thoroughly… Questions were answered thoroughly and made me feel confident in my decision to refinance my other student loans and saving tons of money in the process. Highly recommend.

I've refinanced twice with Lendkey I've refinanced twice with Lendkey, and been using them for over 7 years. I've rarely needed customer service but every time I have you dial the number and start chatting with a person who can help you. No menu dial, although I think they only recently changed that but its only a short menu, then a human. The staff has always been very helpful, kind and knowledgable. Simple application process and someone will always answer any questions. I recommend to everyone I know who needs a good lender. Each time I've refinanced I have had very different needs and I have always had a range of options available to suit my needs.

Lack of transparency and leaves you helpless When I refinanced, I initially accepted with LendKey because I was under the impression it was a fixed rate. Turns out that was not correct and now it has been steadily increasing every three months, I am not in the double digits of interest rates when I only accepted this refinancing because of the lower interest rates than my previous loan. Over the first year with them I paid over $12,000 and my loan only decreased by $3,000. Recently, I returned to school and went to request an in school deferment. The only option they provide is a forbearance which can only take place up to 18 months (shorter than the period I will be in school), and you are still expected to make some kind of monthly contribution to the loan. I feel as if though it will be impossible to pay off this loan ever with the continual increases in rates. I left Sallie Mae for this company because I thought the experience would be better, I was wrong.

Excellent refinancing experience It was very easy to refinance my student loan with LendKey, and I got a great rate. The payment interface is very easy to use, and on the rare occasion that I had a question, it was answered quickly and professionally. Overall, a great experience.