The people we dealt with through the … The people we dealt with through the process were nothing but helpful and friendly. We are very satifisfied and happy with the quality of the work and product installed in our home. The communicaiton of how long and how invasive the process of installation was unsatisfactory. Many of the cleaning and closing tasks of the overall project lagged too long and poor communications about these challenges are the reason for not providing a five star rating.

We would use them again. We would use them again. They carpeted seven rooms, a hallway and two sets of stars in one day. There was a delay for the date of install which was not communicated to us, we had to call. There was some difficulty reaching salesmen. Installers did a good job cleaning up after themselves in the house but did not clean up the garage very well.

Responsiveness Poor Everything went great in the beginning with the estimate and ordering materials, etc. but then I couldn't get a hold of my sales person Dan. As it got closer to the date I was told materials would be delivered I called to confirm and express a few concerns/ask a couple questions. I left two voice nails and sent two emails with no response. Luckily the delivery man called before he came. I expressed to him my inability to get a hold of Dan. I asked if he could just have the installer call me after all he was going to be doing the work. He must have said something when he returned to the store because suddenly I received a call. The installer did a great job and I guess that's all that matters. Once the job was done no one checked in to make sure it was done or to ask if everything was ok. The next day I figured I would go into the store and pay my balance. I mentioned to the young woman that something wasn't done that was supposed to be. She wrote a message for Dan to call me - once again he never did.

Mirage wood floors installed Had new Mirage wood floors installed in the living room and dining area. The entire process went smoothly. Dan and Erin were very helpful with our wood selection and placing the order. Leon was very skilled and did a great job with the installation. Would recommend this company without hesitation.

This our second purchase This our second purchase from Floor Decor. Both experiences were top notch. Dan is wonderful as is the staff we had dealings with. Even through a couple of changes on our part, which required Dan to come to our house to take a second measurement, we were treated with kindness and respect. The flooring choices are numerous and of high quality. Stop in - you won’t be disappointed!