Mirage wood floors installed Had new Mirage wood floors installed in the living room and dining area. The entire process went smoothly. Dan and Erin were very helpful with our wood selection and placing the order. Leon was very skilled and did a great job with the installation. Would recommend this company without hesitation.

Was satisfied with picking out… Was satisfied with picking out material, setting up schedule, work done as agreed, completed on time.

The install went smoothly The install went smoothly. Some of my trim was dinged up and some carpet tacks poke my feet through the carpet. The installers were nice and mindful of cleanliness.

Dan came out and measured up what we… Dan came out and measured up what we were doing and within an couple days Amanda sent over my proposals. We chose them because of their detailed proposal. We have 3 projects going on with them and they are working with us on an timely manner when we are ready. The first project was our master bedroom and delivered on time. I would recommend them to other people. From the first home visit to install date was very professional.

Responsiveness Poor Everything went great in the beginning with the estimate and ordering materials, etc. but then I couldn't get a hold of my sales person Dan. As it got closer to the date I was told materials would be delivered I called to confirm and express a few concerns/ask a couple questions. I left two voice nails and sent two emails with no response. Luckily the delivery man called before he came. I expressed to him my inability to get a hold of Dan. I asked if he could just have the installer call me after all he was going to be doing the work. He must have said something when he returned to the store because suddenly I received a call. The installer did a great job and I guess that's all that matters. Once the job was done no one checked in to make sure it was done or to ask if everything was ok. The next day I figured I would go into the store and pay my balance. I mentioned to the young woman that something wasn't done that was supposed to be. She wrote a message for Dan to call me - once again he never did.