The people we dealt with through the … The people we dealt with through the process were nothing but helpful and friendly. We are very satifisfied and happy with the quality of the work and product installed in our home. The communicaiton of how long and how invasive the process of installation was unsatisfactory. Many of the cleaning and closing tasks of the overall project lagged too long and poor communications about these challenges are the reason for not providing a five star rating.

Excellent installation and service. We were just about ready to order carpet when we took in water in our house and had to delay the order. But, when we were ready a month later, we got scheduled right away and the installers worked very hard moving furniture, laying the carpeting and finishing on time. It looks great!!! Minor problem (mine) is that we lost the sale by ordering later. Didn't even think about it at the time as we were dealing with flooding issues.

Have been a previous customer with … Have been a previous customer with Floor Decor Carpet One ...the reason I returned ! The staff is friendly, knowledgeable, and willing to take the time to make sure you will be completely satisfied with your purchase. Selection is very good, as is pricing. The wait was quick and the installers did a perfect job... including cleanup! Great company to do business with! Would definitely recommend and return.

Responsiveness Poor Everything went great in the beginning with the estimate and ordering materials, etc. but then I couldn't get a hold of my sales person Dan. As it got closer to the date I was told materials would be delivered I called to confirm and express a few concerns/ask a couple questions. I left two voice nails and sent two emails with no response. Luckily the delivery man called before he came. I expressed to him my inability to get a hold of Dan. I asked if he could just have the installer call me after all he was going to be doing the work. He must have said something when he returned to the store because suddenly I received a call. The installer did a great job and I guess that's all that matters. Once the job was done no one checked in to make sure it was done or to ask if everything was ok. The next day I figured I would go into the store and pay my balance. I mentioned to the young woman that something wasn't done that was supposed to be. She wrote a message for Dan to call me - once again he never did.

Floor Decor in Lindenhurst It's great to work with Dan. He is very honest, responsive, and helps find the right carpet or hardwood flooring for your budget. He will gladly explain his quote and how it compares to the competition. His team works efficiently and are very courteous. He's done 4 projects for me, both hardwood and carpeting. I highly recommend the Floor Décor in Lindenhurst. And no, I am not a relative, but it is nice to be able to give a good rating!