I've never had a bad experience, have ordered from them 5+ times I've ordered from ThinkGeek a few times. The sale prices are great and the products are quality. I've only ever had 1 issue with an order where one of the items wasn't in the package even though it was listed on the packing slip. I e-mailed their customer service and it took about 3 days for them to respond (during Christmas rush, so I wasn't surprised by the delay) and was sent the missing item with free 2-day shipping and given a $5 giftcard. The gift made it in time for Christmas and I couldn't have asked for better customer service!

One of my first stops for gifts and … One of my first stops for gifts and little impulse buys for myself. I love their clearance sales and general selection. I also really enjoy their rewards program. What I appreciate the absolute most is that they display customer reviews for each item, good or bad. It's helped me so many times regarding sizing, recommendations or little nitpicky questions I have about a product. My one complaint and reason for my 4/5 would be that some of the items are very low quality for the price asked. All in all, I really enjoy shopping on ThinkGeek, especially for their geeky holiday items.

In one word...AMAZING! Ordered 2 items on 23rd November, totaling $90 (after black Friday and other discounts, without discount was about $150). Order was placed with no issues, items were shipped the next day. Items were due to arrive on 1st December (good to note I'm in Australia, so only a week to deliver is amazing in itself), but then the items arrived 2 days EARLY, arriving on 29th November!!! Items were also extremely fragile, and arrived in perfect condition. I can't praise ThinkGeek enough and will be recommending them to EVERYONE. This also isn't the first thing I've ordered from them, and ask previous experiences have been fantastic.

I called and asked if they had some… I called and asked if they had some product and Tina located and let me know some more was coming. Waited and ordered all items Tina goes well above any customer service to help. Highly recommend to purchase from here.

Great customer service Great customer service! I don't often get to go to this store since the closest location to me is Crabtree Valley mall location in Raleigh. Thanks to Tina and Jay, I had a great experience on my last trip over.