Great customer service Great customer service! I don't often get to go to this store since the closest location to me is Crabtree Valley mall location in Raleigh. Thanks to Tina and Jay, I had a great experience on my last trip over.

The service at the Baybrook mall… The service at the Baybrook mall location was fantastic beyond belief. The employee that assisted me with my purchase was very insightful and we had a good time talking about our favorite shows and whatnot. Bro if you're reading this. Mash is best waifu!

I've never had a bad experience, have ordered from them 5+ times I've ordered from ThinkGeek a few times. The sale prices are great and the products are quality. I've only ever had 1 issue with an order where one of the items wasn't in the package even though it was listed on the packing slip. I e-mailed their customer service and it took about 3 days for them to respond (during Christmas rush, so I wasn't surprised by the delay) and was sent the missing item with free 2-day shipping and given a $5 giftcard. The gift made it in time for Christmas and I couldn't have asked for better customer service!

The selection of geeky material is … The selection of geeky material is amazing yet when you price it against other sites like Amazon.com or other more specialized sites, you often realize that the prices are on the high side. Their rewards program is a step in the right direction though but the selection of things you can get with the rewards points is a bit shallow though. I typically only use it as a last minute shop-for-my-hard-to-shop-for-geeky-sister.

Terrible customer service Ordered an item at ThinkGeek that got stuck in a UPS warehouse due to a damaged invoice. I've had contact with their customer support three times but the issue still isn't resolved. My package has been stuck in the same warehouse for well over a month now. To make matters worse UPS has already stated that I will have to pay an additional €25,- by the time the invoice papers are cleared in order to release the package. Long story short, terrible customer service, definitely not worth ordering here if you live outside of the U.S.